How to dispute a debit order

How to dispute a debit order

1. Choose Transact
2. Choose Debit Orders
3. Enter your secret Remote PIN to sign in
4. Choose a debit order from the history menu
5. Choose a reason for the dispute
6. Accept the agreement

Important to Note

This is not a cash management tool. Only debit orders of under R800 can be disputed on our app. Only dispute unauthorised debits.

The dispute of a valid debit order could cause:

• A cancelled insurance policy or service, or unpaid instalment
• A lower credit score and difficulty getting new credit
• Being handed over for bad debt and more cost
• Higher future insurance premiums or arrears interest
• Difficulty entering into other agreements