How to dispute a debit order

Unauthorised debit order? Dispute it from home – sign in to our app, choose the debit order, and submit your dispute.

How to dispute a debit order

  1. Choose Transact
  2. Choose Debit Orders
  3. Enter your secret Remote PIN to sign in
  4. Choose a debit order from the history menu
  5. Choose a reason for the dispute
  6. Accept the agreement

 

Important to Note

This is not a cash management tool. Only debit orders of under R800 can be disputed on our app. Only dispute unauthorised debits.

The dispute of a valid debit order could cause:

  • A cancelled insurance policy or service, or unpaid instalment
  • A lower credit score and difficulty getting new credit
  • Being handed over for bad debt and more cost
  • Higher future insurance premiums or arrears interest
  • Difficulty entering into other agreements