Credit insurance claims
Need to claim credit insurance? Find out which documents you need and follow our step-by-step claims process.
Need to claim credit insurance? Find out which documents you need and follow our step-by-step claims process.
Credit insurance covers you in the event of permanent or temporary disability, retrenchment, unemployment, the inability to earn an income (other than due to disability), or death.
Notify us within 12 months of the event to claim from your credit insurance.
Ways to claim:
We'll let you know once we've assessed your claim. Please make sure your personal and contact details are up to date so we can reach you.
You have 3 months to submit the required documents once you’ve notified us of the event.
Retrenchment, unemployment or inability to earn an income (other than due to disability)
Permanent and temporary disability
Death
If you are not satisfied with the credit insurance offered or our claims process, email us your feedback.
Our credit insurance is underwritten by Capitec Life Limited (Capitec Life), a licensed life insurer. Reg. No.: 2021/924456/06 and FSP.