Credit insurance claims 

Need to claim credit insurance? Just follow our step-by-step claims process and find out which documents are needed to claim.

Credit insurance claims process

What our credit insurance covers 

Credit insurance covers you in the event of permanent or temporary disability, retrenchment, unemployment, the inability to earn an income (other than disability), or death. 

 

How to claim 

Capitec must be notified within 12 months of the date of the event, in one of the following ways: 

After your claim has been approved or declined, we will call or SMSyou with the outcome. It is your responsibility to ensure that we have your correct personal and contact details. 

Documents needed to claim 

You have 3 months to submit the required documents once you’ve notified Capitec of the event.

Retrenchment, unemployment or inability to earn an income (other than disability)

  1. Termination letter issued by employer
  2. Unemployment or inability to earn an income Cover Assessment form
  3. Certificate of service (not compulsory)
  4. Copy of your ID
  5. Your latest pay slip
  6. UIF UI19 form may be requested if additional information is required

Permanent and temporary disability 

  1. Copies of all available medical reports
  2. Copies of all diagnostic test results from your medical specialist
  3. Confidential medical report completed by treating specialist 
  4. Claimant declaration (to be completed by the client)
  5. Employer declaration (to be completed by the employer if not self-employed)
  6. Employer issued job description (where applicable)
  7. Copy of your ID/Passport document
  8. Copy of proof of income as at the date of disability
  9. Leave records for the 2-year period before your date of disability (not compulsory)

Death 

  1. Death certificate 

Our credit insurance is underwritten by Capitec Life Limited (Capitec Life), a licensed life insurer. Reg. No.: 2021/924456/06 and FSP.

If you are not satisfied with the credit insurance offered or our claims process,email us your feedback.

 

Our credit insurance is underwritten by Capitec Life Limited (Capitec Life), a licensed life insurer. Reg. No.: 2021/924456/06 and FSP.