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Credit insurance claims 

Need to claim credit insurance? Find out which documents you need and follow our step-by-step claims process. 

Credit insurance claims process

What our credit insurance covers 

Credit insurance covers you in the event of permanent or temporary disability, retrenchment, unemployment, the inability to earn an income (other than due to disability), or death. 

 

How to claim 

Notify us within 12 months of the event to claim from your credit insurance.

Ways to claim:

We'll let you know once we've assessed your claim. Please make sure your personal and contact details are up to date so we can reach you.

Documents needed to claim 

You have 3 months to submit the required documents once you’ve notified us of the event.

Retrenchment, unemployment or inability to earn an income (other than due to disability)

  1. Termination letter issued by your employer
  2. Unemployment or inability to earn an income Cover Assessment form
  3. Certificate of service (optional)
  4. Copy of your ID document
  5. Your latest pay slip
  6. UIF UI19 form (may be requested if additional information is required)

Permanent and temporary disability 

  1. Copies of all available medical reports
  2. Copies of all diagnostic test results from your medical specialist
  3. Confidential medical report completed by treating specialist 
  4. Claimant declaration (to be completed by you)
  5. Employer declaration (to be completed by your employer if not self-employed)
  6. Employer issued job description (where applicable)
  7. Copy of your ID document/passport
  8. Copy of proof of income as of the date of disability
  9. Leave records for the 2 years before your date of disability (optional)

Death 

  1. Death certificate 

If you are not satisfied with the credit insurance offered or our claims process, email us your feedback.

Credit insurance Cover assessment form
 

Our credit insurance is underwritten by Capitec Life Limited (Capitec Life), a licensed life insurer. Reg. No.: 2021/924456/06 and FSP.