Promotion of Access to Information

PAIA’s most important theme is Access to Information. You must know how to make use of PAIA in your personal capacity should you wish to request access to your personal information.

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According to PAIA, companies need to give access to information if it is requested, taking into consideration who is requesting the information, what information is requested, and whether access to that information is allowed.

The Requester (person requesting the personal information) needs to request access to their information held by a private or public company, through the company’s PAIA Manual. 


So how does PAIA work at Capitec? 

  • All Requesters need to consult our PAIA manual, available within our Privacy centre, and complete the relevant form (Form 02), available from the Information Regulator’s website
  • Our Information Officer (IO) receives all PAIA requests through the Information Officer mailbox. The Privacy team analyses the request and determines if the information may be shared with the Requester or not
  • Should the request be declined, a formal response, signed by the Deputy Information Officer, is emailed to the Requester
  • If the request is approved, the Requester will receive a formal email, also signed by the Deputy Information Officer, containing the requested information
  • Should the information requested be publicly available, a formal request is not required

Promotion of Access to Information Capitec Bank

Click on the below to read the Information Manual of Capitec Bank Limited and its affiliates prepared in accordance with Section 51 of the Promotion of Access to Information Act no 2 of 2000 and the Protection of Personal Information Act no 4 of 2013.


See below for PAIA Manuals in other languages:

PAIA Manual Afrikaans

PAIA Manual isiXhosa

PAIA Manual isiZulu

PAIA Manual Sesotho

PAIA Manual Tshivenda