Stay in control of your debit orders

There’s a very good reason why you receive DebiCheck notifications. By approving new debit orders you will make your Capitec account even more secure.

Capitec Debicheck approval

You don’t have to approve a DebiCheck debit order every single time it goes off your account. This quick approval process happens when you sign up for a new contract and will help you to control who can debit your account and help reduce the problem of unwanted debits. Only if a DebiCheck mandate changes, will it need to be reapproved.

Here’s how it works:

How to cancel Debicheck on Capitec app

 
 

Ways to approve 

If the DebiCheck debit order will be debited from your Capitec account, you can approve it: 

  • on your cellphone using our banking app or USSD 
  • at a branch 
  • through our Client Care Centre 
  • with your bank card and PIN at the service provider who created the mandate
 

How to approve using our banking app

Using our app is quick and easy. Also, if you’re a Vodacom, MTN, Cell C or Telkom subscriber you automatically qualify for zero-rated data.

 

How to approve using USSD 

If you don’t have our app, you can use USSD (*120*3279#) to instantly approve DebiCheck orders without any hassle. 

 

What if you don’t have cellphone banking? 

You can activate cellphone banking at any branch. If you can’t access cellphone banking, you can approve DebiCheck debit orders by visiting a branch or by calling our Client Care Centre on 0860 10 20 43.

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