insure

funeral claims

When the worst happens, the claims process shouldn't be a hassle.

In the unfortunate event of a death, our simple claims process will take care of your policy payout quickly and efficiently, leaving you and your family free to focus on the funeral arrangements.

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Ways to claim

• Email FuneralClaims@capitecbank.co.za
• Visit a branch
• Call our 24hr Client Care Centre on 0860 10 20 43

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Documents needed

Natural death claims

• Original or certified copy of:
  • The death certificate
    • Fully completed BI-1663/BI-1680 or DHA-1663/DHA-1680 form
      • BI-1663/BI-1680: This is a notification of death or stillbirth completed by the Department of Home Affairs
      • DHA-1663/DHA-1680: This is a Death Report that will be issued after a death has been registered
  • The valid identity document of the beneficiary
  • The valid identity document of the claimant

• Beneficiary’s bank, bank account number and branch code if the beneficiary is not a Capitec Bank accountholder
• Any other documents/reports which we need to assess the validity of the claim

In addition to the above documents, for

Accidental Death claims

• A police report with the details of the cause of death

Newborn Premium Waiver claims

• An unabridged birth certificate

Voluntary Premium Pause claims

• A reason as to why you want to activate the benefit, no additional documents required

Waiting Period Waiver

• Policy schedule of previous policy showing that the cover was active one month prior to the Capitec policy acceptance date
• Letter of proof of cancellation or lapse of previous policy at the time of claim

Once all relevant documents are received, your claim will be processed in 4 hours and the money paid into your Capitec account immediately after your claim is approved.

Underwritten by Centriq Life, an authorised financial services provider (FSP 7370) (Reg. no.: 1943/016409/06), part of the Sanlam Group.