insure

funeral claims

When the worst happens, the claims process shouldn't be a hassle.

In the unfortunate event of a death, our simple claims process will take care of your policy payout quickly and efficiently, leaving you and your family free to focus on the funeral arrangements.

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Ways to claim

• Email FuneralClaims@capitecbank.co.za
• Visit a branch
• Call our 24hr Client Care Centre on 0860 10 20 43

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Documents needed

Natural death claims

• Original or certified copy of:
  • The death certificate
    • Fully completed BI-1663/BI-1680 or DHA-1663/DHA-1680 form
      • BI-1663/BI-1680: This is a notification of death or stillbirth completed by the Department of Home Affairs
      • DHA-1663/DHA-1680: This is a Death Report that will be issued after a death has been registered
  • The valid identity document of the beneficiary
  • The valid identity document of the claimant

• Beneficiary’s bank, bank account number and branch code if the beneficiary is not a Capitec Bank accountholder
• Any other documents/reports which we need to assess the validity of the claim

In addition to the above documents, for

Accidental Death claims

• A police report with the details of the cause of death

Newborn Premium Waiver claims

• An unabridged birth certificate

Voluntary Premium Pause claims

• A reason as to why you want to activate the benefit, no additional documents required

Waiting Period Waiver

• Policy schedule of previous policy showing that the cover was active one month prior to the Capitec policy acceptance date
• Letter of proof of cancellation or lapse of previous policy at the time of claim

Once all relevant documents are received, your claim will be processed and the money paid into your Capitec account immediately after your claim is approved.

Underwritten by Centriq Life, an authorised financial services provider (FSP 7370) (Reg. no.: 1943/016409/06), part of the Sanlam Group.