Funeral claims 

Once we’ve received all the required documents, we’ll process your claim. If approved, the payout will be made immediately into your Capitec account. Payouts to other banks may take longer to reflect.

Ways to claim 

• Email InsuranceClaims@capitec.com 
• Visit a branch 
• Send 'Hello' to our verified WhatsApp number, 067 418 9565
• Call our 24hr Client Care Centre on 0860 10 20 43

Documents needed 

Natural death claims

Original or copy of:

• The valid identity document of the person logging the claim (the claimant) 
• The valid identity document of the beneficiary, as well as their banking details (bank name, account number and branch code if they don't bank with us) 
• The death certificate 
• Either of the following forms, fully completed:
  • BI-1663/DHA 1663 form: This is a notification of death or stillbirth completed by the Department of Home Affairs
  • BI-1680/DHA 1680 form: This is a Death Report issued by the police or other parties authorised by the Department of Home Affairs after a death has been registered
• Any other documents or reports needed to assess the claim

Accidental death claims

• All the documents listed under 'Natural death claims'
• A police report with the details of the cause of death 

Benefit activations

You can apply for these benefits on your funeral cover policy.

Newborn premium waiver 

• An unabridged birth certificate
• Hospital/clinic card
• Adoption letter (if applicable)

Voluntary policy pause  

• No documents are required to apply for this benefit.

Waiver of waiting period for natural death

• Policy schedule of your previous policy showing that the cover was active 31 days before accepting our funeral cover
• Letter of proof of cancellation or lapse of previous policy at the time of claim

Funeral support service

Transportation of the deceased

This covers the transport of the deceased from the place of death within South Africa, Namibia, Zimbabwe, Botswana, Swaziland, Lesotho and Mozambique. They will be transported to the chosen funeral home closest to the place of burial in South Africa.

Learn more about how this service works and other funeral cover services you can access.

To access this service, call us on 0860 77 75 54, log your request on our app or WhatsApp us on 067 418 9565. Our approved service provider will then contact you.

When requesting this service you will need to have the following on hand:

• Your name, address and contact number
• Your policy number or ID number
• The name and ID number of the deceased, and the address of the place of death

Please refer to the funeral support service page for more information.

All funeral cover benefits are subject to terms and conditions, including limitations and exclusions as set out in the terms and conditions.

This product is underwritten by Capitec Life Limited (“Capitec Life”), a licensed life insurer and FSP (54090), Reg No.: 2021/924456/06.