Help centre

Feeling a little lost? We're here to help – our help centre has answers on how to bank on our app and manage your account.

Capitec app how-to videos

Watch these short videos to see just how simple it is to bank on our app! You can pay people and accounts, check balances, buy prepaid, send cash, and so much more!

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Fraud centre

Use our fraud centre to find out how to report fraud, and learn more about the latest scams.

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Privacy centre

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What do you need help with?

Contact Us

For personal banking 0860 10 20 43, business banking 0860 30 9250, WhatsApp 067 418 9565, or international +27 21 440 3580

Lost or stolen card

Don’t wait. Whether it's your personal or business banking card, immediately stop your card using one of the easy options below.

FAQs

Read our FAQs below for quick answers to your questions.

Competitions

Get info on all our competition rules and conditions, including prize details and entry requirements.

How-to articles

Get information on how to cancel subscriptions, pay people or accounts or use our banking app.

How to pay your credit card

How to use Samsung Pay

Samsung Pay makes payments easy using your Samsung device. Forget about cash and cards – just tap and go.

How to pay accounts using the Capitec app

Pay DStv, Telkom, municipal accounts and more in your app in a few easy steps. It’s quick, simple and secure.

How to use Apple Pay

Apple Pay makes paying simple and secure – whether you’re shopping in-store, online or in apps.

how to pay your capitec credit card mobile

How to pay your credit card

Pay your Capitec credit card in your app, with up to 55 days interest-free and low interest rates on balances.

How to activate tap to pay

Activate tap to pay in your app to make quick, secure and contactless payments – no need to carry cash!