help centre

How to dispute a debit order

Did an unauthorised debit order go off your account? Dispute it the easy way without going to your branch. Simply sign in to our app, choose the debit order and dispute it.


How to dispute a debit order

  1. Choose Transact
  2. Choose Debit Orders
  3. Enter your secret Remote PIN to sign in
  4. Choose a debit order from the history menu
  5. Choose a reason for the dispute
  6. Accept the agreement

Important to Note

This is not a cash management tool. Only debit orders of under R400 can be disputed on our app. Only dispute unauthorised debits.

The dispute of a valid debit order could cause:

  • A cancelled insurance policy or service, or unpaid instalment
  • A lower credit score and difficulty getting new credit
  • Being handed over for bad debt and more cost
  • Higher future insurance premiums or arrears interest
  • Difficulty entering into other agreements

compound interest: why time is literally money

compound interest: why time is literally money

Compound interest is what makes money grow. When you save money it can work for you and when you borrow money it can work against you. A thorough understanding of the concept is an essential tool for your financial toolbox.

Read More
High school didn't prepare you for this

High school didn't prepare you for this

Life is an epic journey, but are you ever really ready for the “real world”?

Read More