help centre

How to dispute a debit order

Did an unauthorised debit order go off your account? Dispute it the easy way without going to your branch. Simply sign in to our app, choose the debit order and dispute it.


How to dispute a debit order

  1. Choose Transact
  2. Choose Debit Orders
  3. Enter your secret Remote PIN to sign in
  4. Choose a debit order from the history menu
  5. Choose a reason for the dispute
  6. Accept the agreement

Important to Note

This is not a cash management tool. Only debit orders of under R800 can be disputed on our app. Only dispute unauthorised debits.

The dispute of a valid debit order could cause:

  • A cancelled insurance policy or service, or unpaid instalment
  • A lower credit score and difficulty getting new credit
  • Being handed over for bad debt and more cost
  • Higher future insurance premiums or arrears interest
  • Difficulty entering into other agreements

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