Help Centre

time for some q&a

If you don't feel like chatting, browse our FAQs below. If you do, call us any time on 0860 10 20 43.

time for some q&a

Our FAQs

To make things a little easier, we've divided the types of frequently asked questions into different sections. Remember that Global One covers all aspects of transacting, saving and accessing credit – this is the most popular section.

Global One

Capitec Bank App – opening an account/activating remote banking

Opening a Capitec account has never been this easy, fast and secure. All you need is our new app, your SA ID or passport and a few selfies!

Remote onboarding – troubleshooting

Remote onboarding – troubleshooting

Card delivery

Card delivery Frequently Asked Questions

Credit card delivery FAQ

Credit card delivery frequently asked questions 

Card limits

Your global One card can be used for tap to pay, online shopping, scan to pay, loaded to your favourite apps and for cash withdrawals. Learn the ins and outs of using you card to best manage your banking

virtual card

Frequently asked questions about our new virtual card

Scan to Pay

pay me

Send Cash

Below is a list a frequently asked questions for Send Cash 


Capitec Masterpass™ App

Mobile Banking (*120*3279#)

Credit for your needs

Please find below a list of some of the most frequently asked questions

Home Loans

Capitec Home Loans Frequently Asked Questions


Live Better

Click on each question to view the answer.

Capitec Bolt Partnership

Live Better Benefits frequently asked questions

Capitec Dis-Chem partnership

For more info, see below frequenctly asked questions.

Capitec Shell Partnership

Capitec Shell Live Better Benefit frequently asked questions

Business Services


you had us at hello

you had us at hello

We're on WhatsApp! Say Hello to get information, stop a card or check your balance.

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capitec launches innovative mobile game

capitec launches innovative mobile game

Ready to test your money skills by playing a mobile game? Livin’ it Up, Capitec’s new mobile game, will sharpen your financial skills in a virtual world, while you can pick up money tips for real life.

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