Help Centre

time for some q&a

If you don't feel like chatting, browse our FAQs below. If you do, call us any time on 0860 10 20 43.

time for some q&a

Our FAQs

To make things a little easier, we've divided the types of frequently asked questions into different sections. Remember that Global One covers all aspects of transacting, saving and accessing credit – this is the most popular section.

Global One

Below are our frequently asked questions for Global One.

Capitec Bank App – opening an account/activating remote banking

Opening a Capitec account has never been this easy, fast and secure. All you need is our new app, your SA ID or passport and a few selfies!

Remote onboarding – troubleshooting

Remote onboarding – troubleshooting

Card delivery

Card delivery Frequently Asked Questions

Credit card

Credit card delivery frequently asked questions 

Card limits

Your global One card can be used for tap to pay, online shopping, scan to pay, loaded to your favourite apps and for cash withdrawals. Learn the ins and outs of using you card to best manage your banking

Virtual card

Frequently asked questions about our new virtual card

Scan to Pay

Below are the frequently asked questions for Scan to Pay.

Pay me

Below are the frequently asked questions for Pay Me.

Please pay me

Below are our frequently asked questions for Please pay me.

Send Cash

Below is a list a frequently asked questions for Send Cash 

DebiCheck

Below are frequently asked questions for DebiCheck.

Capitec Masterpass™ App

Below are frequently asked questions for Capitec Masterpass™.

Mobile Banking (*120*3279#)

Below are frequently asked questions for Mobile Banking (*120*3279#).

Credit for your needs

Please find below a list of some of the most frequently asked questions

Credit for home improvement

Below are our frequently asked question for credit for home improvement.

Home Loans

Capitec Home Loans Frequently Asked Questions

Insure

Below are the frequently asked questions for Insure.

Live Better

Click on each question to view the answer.

Capitec Bolt Partnership

Below are frequently asked questions for the Bolt partnership.

Capitec Dis-Chem partnership

For more info, see below frequenctly asked questions.

Capitec Shell Partnership

Capitec Shell Live Better Benefit frequently asked questions.

Business Services

Below are frequently asked questions for business services.

Data Privacy

Below are our frequently asked questions for Data Privacy.

Samsung Pay FAQs

Below are on frequently asked questions for Samsung Pay.

Automatic Billing Updater

Below are our frequently asked questions for Mastercard® Automatic Billing Updater.

Capitec Lift Airlines Promotion FAQs

Below are the frequently asked questions for the Capitec Lift Airlines Promotion.

Lotto Frequently Asked Questions

Below are our frequently asked questions for Lotto.

 

General

Below are general frequently asked questions.

how debit orders work

how debit orders work

Never worry about manual payments again. Switch to debit orders to save time and protect your credit profile.

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stay in control of your debit orders

stay in control of your debit orders

There’s a very good reason why you receive DebiCheck notifications. By approving new debit orders you will make your Capitec account even more secure.

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