Help Centre

time for some q&a

If you don't feel like chatting, browse our FAQs below. If you do, call us any time on 0860 10 20 43.

time for some q&a

Our FAQs

To make things a little easier, we've divided the types of frequently asked questions into different sections. Remember that Global One covers all aspects of transacting, saving and accessing credit – this is the most popular section.

Capitec Bank App – opening an account/activating remote banking

Opening a Capitec account has never been this easy, fast and secure. All you need is our new app, your SA ID or passport and a few selfies!

Remote onboarding – troubleshooting

Remote onboarding – troubleshooting

Global One

Cellphone Banking App

Capitec Masterpass™ App

Mobile Banking (*120*3279#)

virtual card

Frequently asked questions about our new virtual card

Scan to Pay

Below are frequently asked questions for our Scan to Pay feature

Send Cash

Below is a list a frequently asked questions for Send Cash 


Credit for your needs

Please find below a list of some of the most frequently asked questions

Home Loans

Capitec Home Loans Frequently Asked Questions


Capitec Shell Partnership

Capitec Shell Live Better Benefit frequently asked questions

Business Services


Experience better banking with our new app

Experience better banking with our new app

You enjoyed our old app because of how simple and easy it was to use. To give you the most secure and best experience, we've upgraded our banking solution

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prevent credit card fraud on holiday

prevent credit card fraud on holiday

Before grabbing your passport and heading out the door, make sure you’re aware of potential card scams in the country you’re visiting.

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