Help Centre

time for some q&a

If you don't feel like chatting, browse our FAQs below. If you do, call us any time on 0860 10 20 43.

time for some q&a

Our FAQs

To make things a little easier, we've divided the types of frequently asked questions into different sections. Remember that Global One covers all aspects of transacting, saving and accessing credit – this is the most popular section.

Global One

Cellphone Banking App

Capitec Masterpass™ App

Mobile Banking (*120*3279#)

Send Cash


Scan to Pay

Below are frequently asked questions for our Scan to Pay feature


Home Loans

Capitec Home Loans Frequently Asked Questions


Business Services


virtual card

Frequently asked questions about our new virtual card

scams to avoid on holiday

scams to avoid on holiday

Here are some common scams that could be used to trick you, and handy tips to help keep your money and other valuables safe.

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travel better with your capitec credit card

travel better with your capitec credit card

Our credit card is your perfect travel partner, locally and abroad. Here are 5 ways it can help you bank better to live better.

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