Help Centre

Very. Card transactions can only be done with your Global One card and PIN. All branch transactions require your card and PIN, with fingerprint biometrics and photographic identification as additional security measures. Biometrics also enables us to track all transactions by service consultants, which ensures that only you can access your accounts and money. Our Mobile and Internet banking services for registered users also include security measures to keep your money safe.

There are several reasons:

• We focus on personal banking for individuals only, which enables us to tailor our systems and procedures for one type of client category. Our competitors have to cater for many different types of clients and businesses, resulting in more complex and costly procedures
• Our systems are modern and technologically advanced which allows us to take advantage of cost-effective technology (i.e. paperless banking) rather than expensive manual procedures
• Our branches don’t need large admin departments. Instead, we use technology and a dedicated team at our Stellenbosch campus to perform all back office administrative tasks, further reducing costs
• We promote a cost-saving culture throughout the company. For example, all of our employees, including the executives and the CEO, fly economy class when traveling

The following daily card limits apply to keep your money safe. They can be changed by visiting your nearest branch or through our app or internet banking:

• A daily limit of up to R5 000 per day for cash withdrawals
  • A temporary limit of up to R10 000 can be set for up to 3 day

• A daily limit of up to R50 000 for card machine purchases
  • A temporary card machine purchase limit of up to R120 000 can be set for up to 3 days

• A daily limit of up to R50 000 for local online shopping and telephone/mail orders
  • A temporary online shopping and telephone/mail order limit of up to R120 000 can be set for up to 3 days

• International online/telephone/mail order purchases are limited to R50 000 per transaction up to your daily limit.

As an alternative to large amounts of cash, you can use the following options:

• Our app. With immediate payments, you can make payments to any other bank for only R10
• Use our Internet banking
• You can also register for Mobile Banking and transfer money to any Capitec Bank client using their verified cellphone number
• You can visit a branch and ask our service consultants to do the electronic funds transfer from your account to the beneficiary’s bank account for you. The money will usually be available after 2 working days
• For direct purchases, you may increase your card purchase limit through our app or at a branch up to a maximum of R120 000 per day for 3 days

For large amounts of cash, you have the following options:

• Use our app, Internet banking or ask one of our service consultants to increase your ATM withdrawal limit up to R10 000 for up to 3 days
• Remember that drawing and carrying large amounts of cash is risky

You don’t need a Capitec Bank branch to access your Global One. Just pay for your shopping, accounts or fuel with your Global One card (zero purchase fees). You can also register for our Remote Banking services (cellphone app/Internet/*120*3279#) to manage your money any time or place. If you want to draw cash, remember that you can access the nationwide Saswitch ATM network. We also have agreements with PnP, Shoprite, Checkers, and Boxer so you can draw cash from their tills. Check out the transaction fees.

Who wouldn’t want simplified and affordable banking? Our fees are less than half the transaction costs of most other banks. Make the switch.

Credit life insurance is offered on all loans of 6 months or longer. It means that your family won’t be liable for the outstanding balance of the loan in the event of your death. We offer credit insurance at a rate of R3.08 – R4.50 per R1 000 you borrow. More credit insurance info.

We’re a registered credit provider, which means that we subscribe to the responsible lending principles set out by the NCA. If your application’s successful the money will be available in your transaction/savings account within minutes.

We offer up to R250 000 credit over 84 months at the most competitive rates in the market. We offer ​credit insurance for loans longer than 6 months. This means that if you are retrenched or in the event of death, we’ll settle your outstanding credit amount. Note that if you’re retrenched and you claim during the waiting period, only 50% of your outstanding credit amount will be covered.

When you get credit, it is compulsory to have credit insurance to cover retrenchment and death. You do, however, have the freedom of choice to provide an existing policy for a Capitec credit plan, provided that it has all the necessary benefits. Upon applying and qualifying for credit, you’ll automatically get Global One which also gives you access to low-cost transacting, the most simplified banking and a range of savings plans.

It's based on your credit history with other credit providers and a calculation of your affordability. Use our credit calculator for a better idea of what credit costs.

When you apply for credit at one of our branches, successful applications will be approved in minutes. If you're applying online, by SMS (your name, surname and ID number to 30605 – your SMS will be consent for us to do a credit check) or telephone (call us on 0860 66 77 89), we will get in touch to discuss your options. You must be 18 years or older to qualify.

The money will be available as soon as your application has been approved and can be accessed using your Global One card or our Remote Banking services.

All inactive accounts become dormant after 12 months. This means that the account will be frozen for security reasons and no further transactions can be made. To prevent this, simply transact on your account at least once every 12 months. If you'd like to reactivate a dormant account, visit your nearest branch with your ID book and an original proof of residential address.

You’ll earn the highest interest on a transaction account – depending on how much is in your account. To earn higher interest rates, consider opening a savings plan. Rates may change from time to time, so check our rates and fees for the latest info. Or download our savings brochure.

It’s easy and almost paperless – just visit your nearest Capitec Bank branch with the following:

• Identification document (for credit applications, you must be 18 years or older)
• Latest salary slip (credit applications only)
• 3-month bank statement (credit applications only)

Yes, but it'll be to your advantage if payments in a foreign currency from abroad are converted to South African Rand (ZAR) by the sending bank before the money is paid. This simplifies the transaction and you know how many rands will be paid into your account. Find out more about international payments.

Yes, you may only use your Global One card for travel-related expenses, and we may ask you for proof of travel. Click here for more info on this. Note that supplementary Global One cards can only be used in South Africa.

If you're not from South Africa and you want to open a Capitec Bank account, we can help you under any of the following conditions:

• You have a valid passport
• You have a valid permanent residence permit
• You have a temporary work permit

Find out more here.

We offer the following services to individual clients only (business clients are specifically excluded):

• Issue debit cards that can be used outside of South Africa
• Help clients receive money from abroad into their accounts
• Open accounts for foreign nationals who are on contract in South Africa

Find out more about our foreign exchange services.

Capitec Bank's SWIFT code is CABLZAJJ. ​Find out more about receiving international payments to your Capitec Bank account​.

If you are liable to pay tax in a country other than South Africa we need your foreign tax number. Capitec bank is required by law to obtain certain international tax information from all our clients. The information will be reported to the relevant countries through the South African Revenue Services (SARS), based on the United States Foreign Account Tax Compliance Act (FATCA) and the Organisation for Economic Co-operation and Development (OECD) Common Reporting Standard for the Automatic Exchange of Financial Account Information. New and existing clients are required to confirm all countries other than South Africa where they are a resident for tax purposes or liable to pay tax. Clients must provide their tax identification number for the listed countries. If you are unsure of any information, please contact a professional tax consultant.

The app was developed with security top of mind. Once the app is installed and activated on your cellphone, your money will be safe. Keep your Remote PIN secret and never share it with anyone.

No. No other person can access your accounts using the app if they do an unauthorised SIM swap on your cellphone number because it's linked to your cellphone.

This is why we ask you to choose a Remote PIN that’s NOT EASY to guess. Keep your Remote PIN secret and never share it with anyone – it will help keep your money safe. Contact us immediately if your cellphone is lost or stolen and we will suspend your Remote Banking access.

No. For security reasons, you cannot.

Access is free – there’s no subscription fee. Transaction fees apply for payments and payment notifications. See our transaction fees for details.

Cell C, Vodacom and MTN subscribers with Android, Blackberry 10 and iOS devices pay zero data fees when using our app. This means you don’t need airtime or data to use the app, and you don’t pay for any airtime or data you do use on these networks and devices.

We're still negotiating with Telkom, and phones with Windows Mobile, Blackberry 6 and 7 will soon be supported too.

Yes, as long as you've already activated the app and the country you’re visiting supports roaming and you’ve activated international data roaming. Note the international roaming costs charged by your service provider. You can also use the app without roaming by accessing a secure WiFi network.

You can use it to sign in and approve Remote Banking (Internet) transactions.

Yes. You will be automatically signed out 5 minutes after last using the app.

When your card expires and is reissued, you will need to update the card details according to your new card. Alternately you can delete your old card details and load the new card.

Your card information is safe and secure with MasterPass, and is not stored on your device. Without your personal SecureCode no one besides you will be able to transact with your MasterPass app.

Masterpass by Mastercard® is a free digital wallet which stores payment and contact information in one central, secure location. This app improves your online shopping experience by making the checkout procedure faster and safer.

It makes it faster because you only need to enter your card, billing and shipping details once. It is saved to the app and does not need to be re-entered.

No, as soon as your card information has been entered into the wallet, your card number is automatically replaced by a token. This token will be used for transactions, keeping your card information private and secure at all times.

Masterpass has been designed to function on smartphones and tablets that support Android OS, Apple iOS and Windows. The smartphone and tablet needs to have an active SIM card and mobile data for it to operate.

To use Masterpass, all you need to do is download the Masterpass app and register. Follow these steps:

1. Before you start, set your online shopping limits on our app or at a branch (if you haven't already)
2. Download the Capitec Masterpass app from your phone's app store
3. Install the app and accept the terms and conditions
4. Load your Capitec card (the wallet can take up to 5 different debit or credit cards)
5. Load your billing and shipping information
6. Choose a Masterpass profile password (used only when editing profile information)
7. You are now ready to experience quick, secure and convenient online shopping

1. Open the Capitec Masterpass app and scan the QR code or enter the numeric code
2. Enter the amount. If you have more than one card, choose which one you want to use
3. Enter your bank card PIN that you use at ATMs to process the payment
4. You'll get an e-receipt to confirm your payment. You can go back to your list of e-receipts within the app at any time

The app was developed according to the strictest security standards. However, it remains your responsibility to protect your personal information, e.g., your password.

Mastercard and Visa debit and credit cards, enabled for online shopping.

Visit masterpass.co.za to see the latest list of participating merchants. A 'Buy with Masterpass' button will appear on the checkout page of participating stores.

There are no fees or charges to clients to use the Masterpass app.

When your card expires and is reissued, you will need to update the card details according to your new card. Alternately you can delete your old card details and load the new card.

You are able to reset your app profile password by choosing Change Password from the menu. Please note you will be required to re-enter your shipping and billing details for your profile as your old details will no longer be available when you reset your profile password.

What can I do if I think my card stored in the Capitec Masterpass app has been used fraudulently?

You can update your personal information by choosing the menu at the top of your app home screen. Enter your profile password and view, update or edit any of your details.

Your card information is safe and secure with Masterpass, and is not stored on your device. Without your PIN, no one besides you will be able to transact with your Masterpass app.

Choose the Cards tab on the home page of your Masterpass app. Choose the + button on your screen and follow the prompts to enter your new card details.

From your home screen on your Masterpass app select the Cards tab and select the actual card you would like to remove. You will be asked to Remove Card.

To change your preferred payment card, from your home screen on your Masterpass app choose the Cards tab and choose the card that you would like to set as your new default card. You will be asked to Set as your default card.

Contact us on our 24hr channels:

T 0860 10 20 43

F +27 21 941 0770

E ClientCare@capitecbank.co.za

Mobile Banking offers simple, easy-to-use banking on your cellphone. Your preferences and cellphone determine the type of mobile banking services that you'll be able to access. Mobile Banking using unstructured supplementary services data (USSD) allows you to use any cellphone to access the service by dialing *120*3279# to perform banking on the go. If you don't have airtime, dial *130*3279# first to top up your airtime – your service provider allows this transaction free of charge.

There is no wait at all. Once you have successfully registered at one of our branches you can start using Mobile Banking immediately.

USSD (unstructured supplementary services data) is a technology similar to SMS. USSD is present on all South African GSM (global system for mobile communications) networks. It's more secure than SMS as it doesn't store any typed information on the cellphone. The service is session-based, which means that in each session you will be validated and transaction information can be saved.

The session duration is determined by the service providers and typically allows you to transact within 2 – 3 minutes (ask your service provider how long their USSD sessions last). If you've lost connection or the session times out and you've already typed information in or made a menu selection, you can continue your transaction at the point where you left off by redialling the service within 5 minutes of the disconnection or timeout.

This means that you've reached the time limit for a session set by your service provider – this is referred to as having "timed out". If this happens and you confirmed your transaction by entering your Mobile Banking PIN, the transaction will still be processed and a SMS confirmation will be sent to you. If you've not confirmed by entering your Mobile Banking PIN yet, you can resume the transaction by dialing the service within 5 minutes.

Almost any cellphone that can receive and send SMSs can be used to access Mobile Banking.

We use direct airtime top-up, which means that voucher-based amounts don't apply. The airtime amounts have been carefully chosen for the convenience of all our clients.

Mobile Banking requires you to register a Mobile Banking PIN at the branch when you register for the service. This PIN is used whenever you do a financial transaction and must NEVER be shared with anybody. If your cellphone is lost or stolen, you can suspend access to the service at your nearest branch or by calling Client Care on 0860 10 20 43. You can also change your Mobile Banking PIN at any time using Mobile Banking should it have been compromised.

Your Mobile Banking service is linked to a specific cellphone number. This means that once you've registered, you can only use a cellphone containing your SIM card with your verified cellphone number. If your cellphone is damaged or you replace it, you'll need to insert your SIM card with your verified cellphone number in the new cellphone.

Access Mobile Banking immediately and change your PIN. If you can't change your Mobile Banking PIN, suspend your Mobile Banking service immediately by visiting your nearest branch or by calling our 24hr Client Care Centre on 0860 10 20 43. Remember to keep your PIN secret and never write it down or share it with anyone, even if they claim to be Capitec Bank staff. Read these ​Mobile Banking security tips.

You must cancel your Mobile Banking service to ensure that no one else can access your account. Please visit any of our branches or call our 24hr Client Care Centre on 0860 10 20 43.

To reset your Mobile Banking PIN, visit your nearest branch with an identification document or Global One card.

We have no control over the service providers' systems and, as a result of technical issues on their systems, we may not be informed or aware of problems. This means that there could be delays in your airtime being topped up. We'll try process the transaction or reverse it the next business day after a reconciliation has been done.

We have no control over the municipalities' and electricity issuers' systems and, as a result of technical issues on their systems, we may not be informed or aware of problems. We'll either deliver the electricity token by SMS if we receive it or reverse your money immediately if it failed.

Any Capitec Bank client with a verified cellphone number (i.e. they have registered for SMS Update, Mobile Banking or Internet banking) can be paid using only their cellphone number. Before making a payment, ask your beneficiary to confirm that they have verified their cellphone number with us.

Any Capitec Bank client with a verified cellphone number (i.e. they have registered for SMS Update, Mobile Banking or Internet banking) can be paid using only their cellphone number. Before making a payment, ask your beneficiary to confirm that they have verified their cellphone number with us.

We can't be held liable for incorrect payments, nor can we reverse payments after they have been processed. You need to ensure that the cellphone number is correct before making a payment. A confirmation screen will be presented to you during the transaction to confirm that the details are correct before entering your Mobile Banking PIN.

There is no monthly subscription fee for Mobile Banking. Balance enquiries, transfers to your own linked accounts, airtime purchases, electricity purchases and viewing your last electricity token purchased are FREE. Payments to other Capitec Bank clients, and money in or money out SMSs, after registering for SMS Update on Mobile Banking, will be charged for. View our rates and fees.

Yes. The following daily transaction limits apply:

• Prepaid airtime up to R300
• Prepaid electricity up to R10 000 (depending on your vendor)
• Capitec Bank client payments up to R3000

This is a safety mechanism to protect your account from unauthorised access. You have a maximum of 5 attempts before your Mobile Banking PIN is blocked. If your Mobile Banking PIN is blocked by accident, visit your nearest branch to reset your Mobile Banking PIN.

You can only view the last electricity token that you bought.

The multi-loan was discontinued on 27 February 2016 and has been replaced by the credit facility. Visit your nearest branch to see if you qualify for up to R5 000.

We use direct airtime top-up, which means that the cellphone number you choose will be topped up directly without the need for vouchers. For the person receiving the airtime, the whole transaction is simple and no action is required of them. They will get an SMS from us confirming that their cellphone was topped up and the amount of the top-up.

We currently support 8ta, Cell C, MTN and Vodacom for direct airtime top-up.

We use direct airtime top-up, which means that voucher-based amounts don't apply. The airtime amounts have been carefully chosen for the convenience of all our clients.

It'll be displayed on your cellphone screen and will also be sent to you by SMS.

Call Client Care and suspend access to the service. Then contact your service provider to confirm what the issue is and restore your cellular service. You will then need to visit your nearest Capitec Bank branch to reactivate Mobile Banking. Click here for Mobile Banking safety tips and information.

For technical reasons beyond our control, Mobile Banking can only be used within the borders of South Africa.

Capitec clients can use their cellphone to send cash to anyone with a valid SA ID or SA passport to collect for free at any Shoprite, Checkers or Usave.

There are 2 ways to send cash using your cellphone. You can dial *120*3279# and reply 9, or use our banking app. Simply open the app, tap Transact on the menu and tap Send cash.

The recipient can visit the Money Market teller at any Shoprite, Checkers, Usave, Massmart or Capitec ATM. To collect the cash, the recipient needs the reference number (SMSed to the sender) and the 4-digit secret code.

The recipient needs to present the reference number and the 4-digit secret code

If the cash is not collected, the amount will be paid back into your account after 30 days. If you don't want to wait, you can collect the cash at any Shoprite, Checkers or Usave.

The following limits are applicable when using our app:

• Up to R3000 per transaction
• The daily limit is R5000 and you can send up to R24 999 cash per month

When making use of USSD (*120*3279# the following limits apply:

• Up to R1000 per transaction
• The daily limit is R1000 and you can send up to R24 999 per month

No, at this time those are the maximum amounts you can send per transaction, per day and per month.

You can call our 24hr Client Care Centre on 0860 10 20 43.

It costs a set fee of R8.50.

It's free to collect the cash from Checkers, Shoprite or Usave.

Unfortunately not at this time.

Yes, cash can be collected at a Capitec Bank ATM

DebiCheck is a new type of debit order that puts you in control. With DebiCheck you have to electronically approve the details of a debit order with your bank before it can be processed to your account.

This happens once-off at the start of a contract and reduces the risk of an incorrect or fraudulent debit order being collected since DebiCheck debit orders can only be processed according to the agreement that you have confirmed.

Don't know what an EFT debit order is? Learn all about different types of debit options.

DebiCheck is setting a new standard for debit order systems in the world. It requires you to confirm a new contract and mandate before it can be collected from your account. The bank is now able to verify whether the debit order information is correct before processing it. You cannot reverse a DebiCheck that was collected on the date and for the amount that you approved with your bank. You know who is collecting the money from your account and you can resolve any disputes with the service or credit provider.

Other debit order mandates do not need your confirmation before it can be submitted for collection. Banks are unable to verify whether the debit order information is correct before processing it. If the collecting party has an invalid mandate, the EFT debit order will still be processed. Debit orders can be reversed immediately if disputed within 40 days.

Capitec is in the process of implementing DebiCheck, but because it is a new system many service providers still need to get on board. So while all service providers will eventually be required to use DebiCheck, they might not be ready to give you the option yet.

To give yourself peace of mind, ask the service or credit provider whether they use DebiCheck. If they don’t, ensure that you have a copy of the signed contract or ask for a reference for the telephonically approved (voice) recorded mandate.It is not consumers, but the companies who use the debit order system that choose whether they want to use DebiCheck or not. You can ask the service or credit provider if they use DebiCheck to give yourself the peace of mind against incorrect and fraudulent debit orders being collected against your account.

If a debit order does not match the information on the register at your bank, you may request that the bank suspend the debit order. The debit order will not be processed to your account in future but you should still contact your service provider to confirm that you are cancelling the debit order. Please note that suspending the debit order does not cancel the contract that you have. This is something you must do directly with the service provider.

Download our latest transaction fees to learn about our fees for DebiCheck transactions.

The policyholder can add up to 21 dependants on the one funeral plan.

The policyholder can have a maximum of 2 beneficiaries.

If you have more than one spouse, the additional spouses can be covered as extended family members.

You can cover up to 8 children at any one time. Any additional children (more than 8) can be added as extended family members.

You can cover up to 4 parents at any one time. Any additional parents can be added as extended family members.

Any additional spouses, children (more than 8) and parents (more than 4) can be added as extended family members. You can also add grandparents and great-grandparents, brothers and sisters (including in-laws), uncles and aunts, nephews and nieces, first cousins, grandchildren and great-grandchildren.

Certain of your spouse's close family members can also be added as extended family members.

An extended family member must have some form of close family relationship with the policyholder, and this relationship must be in place when the policyholder takes out the cover.

The policyholder/main life assured must have a minimum cover of R5 000 on the policy.

Cover starts as soon as the policy is signed by the policyholder.

By having all dependants on one plan, the policyholder pays only one policy fee per month. Monthly premiums are also generally more affordable if you have one policy instead of multiple policies.

If all the required documents are provided, the death claim cover amount will be paid out within 24 hours.

The claim will not be paid if all the required documents are not provided, if the type of death is natural and within the waiting period (and evidence to have the waiting period waived is not provided), if the claim is deemed to be fraudulent, or if the date of death is after the policy has lapsed or been cancelled.

Additionally, if the death is due to direct or indirect result of active participation in war, invasion, acts of foreign enemies, hostilities, illegal strikes, warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising or riot, military or assumed power, the claim will not be paid.

Following Capitec’s acquisition of Mercantile Bank, business owners can now get a specialised range of secure and user-friendly business and commercial banking products and services. Mercantile’s niche approach to business and commercial banking allows them to tailor their solutions to suit the market’s unique and evolving needs.

As a business owner, you can look forward to transparent pricing, as well as skilled and experienced business banking teams that are committed to solution-driven service excellence across all operations.

In addition to above the following business services are offered by Capitec:

• Card machines for traders, retailers, and wholesalers allowing businesses to accept all debit, credit, chip and charge cards
• A free financial life skills programme for employee groups
• Workplace banking for your employees

We'll visit your workplace with a mobibank to help your staff get Global One facilities. They’ll need to bring a South African ID book.

We also offer a free financial skills programme for employee groups to help them manage their own money, which we’ll gladly present at your workplace.

As part of Capitec's new approach to FICA requirements, you no longer have to provide a proof of address when you open a Capitec account or apply for credit.

Note: You may be asked to provide supporting documents in order to complete the process.

Download our full FICA flyer for the most current requirements for a minor *, or contact our Client Care Centre on 0860 10 20 43 for more information

Our branch code (also known as a clearing code) for electronic transactions or Internet banking is 470010.

Our branches are conveniently located nationwide near main commuter routes and in shopping malls. Use our branch locator to find your nearest branch.

It may be because we recently updated our product references. For the latest references, see our product/service reference guide.

The National Credit Act (NCA) is a piece of legislation that came into effect on 1 June 2007 to guard against overindebtedness and unscrupulous lending. The NCA also regulates the way in which credit is marketed to protect you from abusive marketing practices. We’re a registered credit provider and all our credit products are NCA-compliant. Please remember this when approaching all credit providers.

The failure of both institutions came about as a result of a lack of confidence by corporate depositors who held large deposits with these banks. They withdrew their money, causing the institutions to experience a shortage of cash, which is used to repay depositors their money. The lack of confidence by corporate depositors was caused by concern that the banks were granting loans that they wouldn’t be able to recover.

We apply conservative credit policies to ensure that loans are collectible. We also apply very conservative cash management and cash supply management policies. We have a very large portion of long-term contracted funding from large institutions to ensure that our cash supply cannot be negatively influenced by short-term market sentiment. We've successfully and comfortably managed one local bank crisis in 2001 and the international bank crisis in 2008.

We do offer a credit card. Find out more about our credit card features, rates and fees on the credit cards page.

We offer a home loan up to R5 million over 240 months with SA Home loans. Visit any of our ​Gauteng branches or ​selected KwaZulu-Natal and Western Cape branches and speak to a service consultant.

For vehicles and anything else for that matter, we offer unsecured credit ​​up to R250 000​ over 84 months. This means that you do not need to use assets (like a house) to get the money. You can use this credit for anything you choose. It’s your decision as to how you spend this money – home renovations, a new car, education or anything else without any asset as security.

We have over 690 branches nationwide – a number which is always increasing. They’re conveniently situated near main commuter routes and in malls.

We have more than 930 ATMs at our branches and more than 2 400 ATMs inside other businesses. Saswitch connectivity gives you further access to more than 12 000 additional ATMs nationwide. Remember that you pay a fixed fee at these other ATMs no matter how much you draw.

We also have agreements with selected retailers allowing you to draw cash at their tills for even less than it costs at an ATM! Alternatively, you can register for Remote Banking so you can manage your money anywhere, anytime with your cellphone or the Internet.