Help Centre

Very. Card transactions can only be done with your Global One card and PIN. All branch transactions require your card and PIN, with fingerprint biometrics and photographic identification as additional security measures. Biometrics also enables us to track all transactions by service consultants, which ensures that only you can access your accounts and money. Our Mobile and Internet banking services for registered users also include security measures to keep your money safe.

There are several reasons:

• We focus on personal banking for individuals only, which enables us to tailor our systems and procedures for one type of client category. Our competitors have to cater for many different types of clients and businesses, resulting in more complex and costly procedures
• Our systems are modern and technologically advanced which allows us to take advantage of cost-effective technology (i.e. paperless banking) rather than expensive manual procedures
• Our branches don’t need large admin departments. Instead, we use technology and a dedicated team at our Stellenbosch campus to perform all back office administrative tasks, further reducing costs
• We promote a cost-saving culture throughout the company. For example, all of our employees, including the executives and the CEO, fly economy class when traveling

The following daily card limits apply to keep your money safe. They can be changed by visiting your nearest branch or through our app or internet banking:

• A daily limit of up to R5 000 per day for cash withdrawals
  • A temporary limit of up to R10 000 can be set for up to 3 day

• A daily limit of up to R50 000 for card machine purchases
  • A temporary card machine purchase limit of up to R120 000 can be set for up to 3 days

• A daily limit of up to R50 000 for local online shopping and telephone/mail orders
  • A temporary online shopping and telephone/mail order limit of up to R120 000 can be set for up to 3 days

• International online/telephone/mail order purchases are limited to R50 000 per transaction up to your daily limit.

As an alternative to large amounts of cash, you can use the following options:

• Our app. With immediate payments, you can make payments to any other bank for only R10
• Use our Internet banking
• You can also register for Mobile Banking and transfer money to any Capitec Bank client using their verified cellphone number
• You can visit a branch and ask our service consultants to do the electronic funds transfer from your account to the beneficiary’s bank account for you. The money will usually be available after 2 working days
• For direct purchases, you may increase your card purchase limit through our app or at a branch up to a maximum of R120 000 per day for 3 days

For large amounts of cash, you have the following options:

• Use our app, Internet banking or ask one of our service consultants to increase your ATM withdrawal limit up to R10 000 for up to 3 days
• Remember that drawing and carrying large amounts of cash is risky

You don’t need a Capitec Bank branch to access your Global One. Just pay for your shopping, accounts or fuel with your Global One card (zero purchase fees). You can also register for our Remote Banking services (cellphone app/Internet/*120*3279#) to manage your money any time or place. If you want to draw cash, remember that you can access the nationwide Saswitch ATM network. We also have agreements with PnP, Shoprite, Checkers, and Boxer so you can draw cash from their tills. Check out the transaction fees.

Who wouldn’t want simplified and affordable banking? Our fees are less than half the transaction costs of most other banks. Make the switch.

Credit life insurance is offered on all loans of 6 months or longer. It means that your family won’t be liable for the outstanding balance of the loan in the event of your death. We offer credit insurance at a rate of R3.08 – R4.50 per R1 000 you borrow. More credit insurance info.

We’re a registered credit provider, which means that we subscribe to the responsible lending principles set out by the NCA. If your application’s successful the money will be available in your transaction/savings account within minutes.

We offer up to R250 000 credit over 84 months at the most competitive rates in the market. We offer ​credit insurance for loans longer than 6 months. This means that if you are retrenched or in the event of death, we’ll settle your outstanding credit amount. Note that if you’re retrenched and you claim during the waiting period, only 50% of your outstanding credit amount will be covered.

When you get credit, it is compulsory to have credit insurance to cover retrenchment and death. You do, however, have the freedom of choice to provide an existing policy for a Capitec credit plan, provided that it has all the necessary benefits. Upon applying and qualifying for credit, you’ll automatically get Global One which also gives you access to low-cost transacting, the most simplified banking and a range of savings plans.

It's based on your credit history with other credit providers and a calculation of your affordability. Use our credit calculator for a better idea of what credit costs.

When you apply for credit at one of our branches, successful applications will be approved in minutes. If you're applying online, by SMS (your name, surname and ID number to 30605 – your SMS will be consent for us to do a credit check) or telephone (call us on 0860 66 77 89), we will get in touch to discuss your options. You must be 18 years or older to qualify.

The money will be available as soon as your application has been approved and can be accessed using your Global One card or our Remote Banking services.

All inactive accounts become dormant after 12 months. This means that the account will be frozen for security reasons and no further transactions can be made. To prevent this, simply transact on your account at least once every 12 months. If you'd like to reactivate a dormant account, visit your nearest branch with your ID book and an original proof of residential address.

You’ll earn the highest interest on a transaction account – depending on how much is in your account. To earn higher interest rates, consider opening a savings plan. Rates may change from time to time, so check our rates and fees for the latest info. Or download our savings brochure.

It’s easy and almost paperless – just visit your nearest Capitec Bank branch with the following:

• Identification document (for credit applications, you must be 18 years or older)
• Latest salary slip (credit applications only)
• 3-month bank statement (credit applications only)

Yes, but it'll be to your advantage if payments in a foreign currency from abroad are converted to South African Rand (ZAR) by the sending bank before the money is paid. This simplifies the transaction and you know how many rands will be paid into your account. Find out more about international payments.

Yes, you may only use your Global One card for travel-related expenses, and we may ask you for proof of travel. Click here for more info on this. Note that supplementary Global One cards can only be used in South Africa.

If you're not from South Africa and you want to open a Capitec Bank account, we can help you under any of the following conditions:

• You have a valid passport
• You have a valid permanent residence permit
• You have a temporary work permit

Find out more here.

We offer the following services to individual clients only (business clients are specifically excluded):

• Issue debit cards that can be used outside of South Africa
• Help clients receive money from abroad into their accounts
• Open accounts for foreign nationals who are on contract in South Africa

Find out more about our foreign exchange services.

Capitec Bank's SWIFT code is CABLZAJJ. ​Find out more about receiving international payments to your Capitec Bank account​.

If you are liable to pay tax in a country other than South Africa we need your foreign tax number. Capitec bank is required by law to obtain certain international tax information from all our clients. The information will be reported to the relevant countries through the South African Revenue Services (SARS), based on the United States Foreign Account Tax Compliance Act (FATCA) and the Organisation for Economic Co-operation and Development (OECD) Common Reporting Standard for the Automatic Exchange of Financial Account Information. New and existing clients are required to confirm all countries other than South Africa where they are a resident for tax purposes or liable to pay tax. Clients must provide their tax identification number for the listed countries. If you are unsure of any information, please contact a professional tax consultant.

The app was developed with security top of mind. Once the app is installed and activated on your cellphone, your money will be safe. Keep your Remote PIN secret and never share it with anyone.

No. No other person can access your accounts using the app if they do an unauthorised SIM swap on your cellphone number because it's linked to your cellphone.

This is why we ask you to choose a Remote PIN that’s NOT EASY to guess. Keep your Remote PIN secret and never share it with anyone – it will help keep your money safe. Contact us immediately if your cellphone is lost or stolen and we will suspend your Remote Banking access.

No. For security reasons, you cannot.

Access is free – there’s no subscription fee. Transaction fees apply for payments and payment notifications. See our transaction fees for details.

Cell C, Vodacom and MTN subscribers with Android, Blackberry 10 and iOS devices pay zero data fees when using our app. This means you don’t need airtime or data to use the app, and you don’t pay for any airtime or data you do use on these networks and devices.

We're still negotiating with Telkom, and phones with Windows Mobile, Blackberry 6 and 7 will soon be supported too.

Yes, as long as you've already activated the app and the country you’re visiting supports roaming and you’ve activated international data roaming. Note the international roaming costs charged by your service provider. You can also use the app without roaming by accessing a secure WiFi network.

You can use it to sign in and approve Remote Banking (Internet) transactions.

Yes. You will be automatically signed out 5 minutes after last using the app.

When your card expires and is reissued, you will need to update the card details according to your new card. Alternately you can delete your old card details and load the new card.

Your card information is safe and secure with MasterPass, and is not stored on your device. Without your personal SecureCode no one besides you will be able to transact with your MasterPass app.

Masterpass by Mastercard® is a free digital wallet which stores payment and contact information in one central, secure location. This app improves your online shopping experience by making the checkout procedure faster and safer.

It makes it faster because you only need to enter your card, billing and shipping details once. It is saved to the app and does not need to be re-entered.

No, as soon as your card information has been entered into the wallet, your card number is automatically replaced by a token. This token will be used for transactions, keeping your card information private and secure at all times.

Masterpass has been designed to function on smartphones and tablets that support Android OS, Apple iOS and Windows. The smartphone and tablet needs to have an active SIM card and mobile data for it to operate.

To use Masterpass, all you need to do is download the Masterpass app and register. Follow these steps:

1. Before you start, set your online shopping limits on our app or at a branch (if you haven't already)
2. Download the Capitec Masterpass app from your phone's app store
3. Install the app and accept the terms and conditions
4. Load your Capitec card (the wallet can take up to 5 different debit or credit cards)
5. Load your billing and shipping information
6. Choose a Masterpass profile password (used only when editing profile information)
7. You are now ready to experience quick, secure and convenient online shopping

1. Open the Capitec Masterpass app and scan the QR code or enter the numeric code
2. Enter the amount. If you have more than one card, choose which one you want to use
3. Enter your bank card PIN that you use at ATMs to process the payment
4. You'll get an e-receipt to confirm your payment. You can go back to your list of e-receipts within the app at any time

The app was developed according to the strictest security standards. However, it remains your responsibility to protect your personal information, e.g., your password.

Mastercard and Visa debit and credit cards, enabled for online shopping.

Visit masterpass.co.za to see the latest list of participating merchants. A 'Buy with Masterpass' button will appear on the checkout page of participating stores.

There are no fees or charges to clients to use the Masterpass app.

When your card expires and is reissued, you will need to update the card details according to your new card. Alternately you can delete your old card details and load the new card.

You are able to reset your app profile password by choosing Change Password from the menu. Please note you will be required to re-enter your shipping and billing details for your profile as your old details will no longer be available when you reset your profile password.

What can I do if I think my card stored in the Capitec Masterpass app has been used fraudulently?

You can update your personal information by choosing the menu at the top of your app home screen. Enter your profile password and view, update or edit any of your details.

Your card information is safe and secure with Masterpass, and is not stored on your device. Without your PIN, no one besides you will be able to transact with your Masterpass app.

Choose the Cards tab on the home page of your Masterpass app. Choose the + button on your screen and follow the prompts to enter your new card details.

From your home screen on your Masterpass app select the Cards tab and select the actual card you would like to remove. You will be asked to Remove Card.

To change your preferred payment card, from your home screen on your Masterpass app choose the Cards tab and choose the card that you would like to set as your new default card. You will be asked to Set as your default card.

Contact us on our 24hr channels:

T 0860 10 20 43

F +27 21 941 0770

E ClientCare@capitecbank.co.za

Mobile Banking offers simple, easy-to-use banking on your cellphone. Your preferences and cellphone determine the type of mobile banking services that you'll be able to access. Mobile Banking using unstructured supplementary services data (USSD) allows you to use any cellphone to access the service by dialing *120*3279# to perform banking on the go. If you don't have airtime, dial *130*3279# first to top up your airtime – your service provider allows this transaction free of charge.

There is no wait at all. Once you have successfully registered at one of our branches you can start using Mobile Banking immediately.

USSD (unstructured supplementary services data) is a technology similar to SMS. USSD is present on all South African GSM (global system for mobile communications) networks. It's more secure than SMS as it doesn't store any typed information on the cellphone. The service is session-based, which means that in each session you will be validated and transaction information can be saved.

The session duration is determined by the service providers and typically allows you to transact within 2 – 3 minutes (ask your service provider how long their USSD sessions last). If you've lost connection or the session times out and you've already typed information in or made a menu selection, you can continue your transaction at the point where you left off by redialling the service within 5 minutes of the disconnection or timeout.

This means that you've reached the time limit for a session set by your service provider – this is referred to as having "timed out". If this happens and you confirmed your transaction by entering your Mobile Banking PIN, the transaction will still be processed and a SMS confirmation will be sent to you. If you've not confirmed by entering your Mobile Banking PIN yet, you can resume the transaction by dialing the service within 5 minutes.

Almost any cellphone that can receive and send SMSs can be used to access Mobile Banking.

We use direct airtime top-up, which means that voucher-based amounts don't apply. The airtime amounts have been carefully chosen for the convenience of all our clients.

Mobile Banking requires you to register a Mobile Banking PIN at the branch when you register for the service. This PIN is used whenever you do a financial transaction and must NEVER be shared with anybody. If your cellphone is lost or stolen, you can suspend access to the service at your nearest branch or by calling Client Care on 0860 10 20 43. You can also change your Mobile Banking PIN at any time using Mobile Banking should it have been compromised.

Your Mobile Banking service is linked to a specific cellphone number. This means that once you've registered, you can only use a cellphone containing your SIM card with your verified cellphone number. If your cellphone is damaged or you replace it, you'll need to insert your SIM card with your verified cellphone number in the new cellphone.

Access Mobile Banking immediately and change your PIN. If you can't change your Mobile Banking PIN, suspend your Mobile Banking service immediately by visiting your nearest branch or by calling our 24hr Client Care Centre on 0860 10 20 43. Remember to keep your PIN secret and never write it down or share it with anyone, even if they claim to be Capitec Bank staff. Read these ​Mobile Banking security tips.

You must cancel your Mobile Banking service to ensure that no one else can access your account. Please visit any of our branches or call our 24hr Client Care Centre on 0860 10 20 43.

To reset your Mobile Banking PIN, visit your nearest branch with an identification document or Global One card.

We have no control over the service providers' systems and, as a result of technical issues on their systems, we may not be informed or aware of problems. This means that there could be delays in your airtime being topped up. We'll try process the transaction or reverse it the next business day after a reconciliation has been done.

We have no control over the municipalities' and electricity issuers' systems and, as a result of technical issues on their systems, we may not be informed or aware of problems. We'll either deliver the electricity token by SMS if we receive it or reverse your money immediately if it failed.

Any Capitec Bank client with a verified cellphone number (i.e. they have registered for SMS Update, Mobile Banking or Internet banking) can be paid using only their cellphone number. Before making a payment, ask your beneficiary to confirm that they have verified their cellphone number with us.

Any Capitec Bank client with a verified cellphone number (i.e. they have registered for SMS Update, Mobile Banking or Internet banking) can be paid using only their cellphone number. Before making a payment, ask your beneficiary to confirm that they have verified their cellphone number with us.

We can't be held liable for incorrect payments, nor can we reverse payments after they have been processed. You need to ensure that the cellphone number is correct before making a payment. A confirmation screen will be presented to you during the transaction to confirm that the details are correct before entering your Mobile Banking PIN.

There is no monthly subscription fee for Mobile Banking. Balance enquiries, transfers to your own linked accounts, airtime purchases, electricity purchases and viewing your last electricity token purchased are FREE. Payments to other Capitec Bank clients, and money in or money out SMSs, after registering for SMS Update on Mobile Banking, will be charged for. View our rates and fees.

Yes. The following daily transaction limits apply:

• Prepaid airtime up to R300
• Prepaid electricity up to R10 000 (depending on your vendor)
• Capitec Bank client payments up to R3000

This is a safety mechanism to protect your account from unauthorised access. You have a maximum of 5 attempts before your Mobile Banking PIN is blocked. If your Mobile Banking PIN is blocked by accident, visit your nearest branch to reset your Mobile Banking PIN.

You can only view the last electricity token that you bought.

The multi-loan was discontinued on 27 February 2016 and has been replaced by the credit facility. Visit your nearest branch to see if you qualify for up to R5 000.

We use direct airtime top-up, which means that the cellphone number you choose will be topped up directly without the need for vouchers. For the person receiving the airtime, the whole transaction is simple and no action is required of them. They will get an SMS from us confirming that their cellphone was topped up and the amount of the top-up.

We currently support 8ta, Cell C, MTN and Vodacom for direct airtime top-up.

We use direct airtime top-up, which means that voucher-based amounts don't apply. The airtime amounts have been carefully chosen for the convenience of all our clients.

It'll be displayed on your cellphone screen and will also be sent to you by SMS.

Call Client Care and suspend access to the service. Then contact your service provider to confirm what the issue is and restore your cellular service. You will then need to visit your nearest Capitec Bank branch to reactivate Mobile Banking. Click here for Mobile Banking safety tips and information.

For technical reasons beyond our control, Mobile Banking can only be used within the borders of South Africa.

Capitec clients can use their cellphone to send cash collect for free at any Capitec  ATM, Shoprite, Checkers, Usave, Makro or Builders store.

There are 2 ways to send cash using your cellphone. You can dial *120*3279# and reply 9, or use our banking app. Simply open the app, tap Transact on the menu and tap Send cash.

The recipient can visit any Capitec ATM, Shoprite, Checkers, Usave, Makro, Pick n Pay or Builders store. To collect the cash, the recipient needs the reference number (SMSed to the sender) and the 4-digit secret code.

The recipient needs to present the reference number and the 4-digit secret code

If the cash is not collected, the amount will be paid back into your account after 30 days. If you don't want to wait, you can collect the cash at any Capitec branch ATM, Shoprite, Checkers, Usave, Makro or Builders store near you.

The following limits are applicable when using our app:

• Up to R3000 per transaction
• Minimum amount that can be set is R40 in multiples of R10
• The daily limit is R5000 and you can send up to R24 999 cash per month

When making use of USSD (*120*3279# the following limits apply:

• Up to R1000 per transaction
• Minimum amount that can be set is R40 in multiples of R10
• The daily limit is R1000 and you can send up to R24 999 per month

No, at this time those are the maximum amounts you can send per transaction, per day and per month.

You can call our 24hr Client Care Centre on 0860 10 20 43.

For all the fees associated Send Cash please visit our fees page

It's free to collect the cash from any Capitec branch ATM, Shoprite, Checkers, Usave, Makro, Pnp or Builders stores near you.

Unfortunately not at this time.

You can collect cash at any Capitec ATM.

Alternatively you can collect at a Shoprite, Checkers, Usave, Makro,Pick n Pay or Builders store near you.

Scan to pay is a payment service you can use on our app. Using this payment service allows you to scan a quick response (QR) code directly from our app to pay for your purchases at participating retailers and merchants.

You can use your smartphone to scan a QR code (e.g. Masterpass^TM) to pay for purchases at till points, festivals, restaurants, and even at checkouts when shopping online. 

A QR code is a quick response machine-readable code which you can scan using your smartphone. It consists of an array of black and white squares and is similar to a barcode.

Yes, our scan to pay is secure, with many layers of security within our app. So it's very safe to use. All purchases are also subject to your card limits and must be authenticated by your biometrics or secret Remote PIN.

Yes, scanning a QR code to pay is easy and fast:
1. Sign in on the app
2. Tap Scan to pay
3. Scan the QR code
4. Enter an amount
5. Tap Pay – that's it, you're done!

Need more info? Visit our scan to pay website page.

To add scan to pay to your favourites on the app's home screen:

1. Open the app and enter your secret Remote PIN
2. Tap Edit to view your current favourites
3. Choose Scan to pay from the list of favourites

You can have a maximum of 6 favourites displayed on the home screen. So if you already have 6, you'll have to remove one of your current favourites.

Your Debit Mastercard^TM is automatically your default payment card; however, if you have more than one card, you can choose which one you want to use to pay.

You can change your default payment card in the scan to pay settings on our app.

No, this is not yet available.

Online purchases and agreements for these purchases are between you and the merchant, and these purchases are subject to the relevant merchant’s terms and conditions. You'll need to contact the merchant to resolve the matter.

However, Capitec debit and credit card clients do enjoy chargeback protection where applicable.

Please contact our 24hr Client Care Centre on 0860 10 20 43 or visit your nearest Capitec branch.

Scan to pay does not incur costs. There are however costs attributed to the default payment card you select

We use Masterpass^TM to display the QR transaction history. Masterpass^TM only returns the last 10 transactions. To view all scan to pay transactions, review your transaction history on our app.

Someone can only use your phone to make a QR payment if they have access to your biometrics or secret Remote PIN.

Immediately report the loss of your phone by contacting our 24hr Client Care Centre on 0860 10 20 43 or visit your nearest Capitec branch.

Once you've scanned a QR code and paid, the app will display a notification screen that confirms the payment. You can also view your transaction history on our app.

When you scan a QR code, the recipient details will be displayed on your smartphone's screen – use these details to identify that you are paying the intended recipient.

Remember, you can cancel the transaction if you feel uncertain, uncomfortable or if the incorrect details are displayed.

No, this is not yet available.  

You need good signal and data to make a QR payment. Network service is a requirement for both you and the recipient of the QR payment.

Capitec cannot guarantee a mobile operator or internet service provider's network and/or WiFi connectivity preventing or negatively impacting your access and use of our app. Note, your mobile network operator (i.e. cell phone service provider) or internet service provider may charge you for accessing and using our app through a mobile network or WiFi connection (any charges are your responsibility).

If you accessed scan to pay from the app's home screen without logging in, you will not be able to change the ‘From Account’. You can only change the ‘From Account’ if you first sign in on the app then navigate to the scan to pay settings.

Immediately contact our 24hr Client Care Centre on 0860 10 20 43 or visit your nearest Capitec branch.

DebiCheck is a new type of debit order that puts you in control. With DebiCheck you have to electronically approve the details of a debit order with your bank before it can be processed to your account.

This happens once-off at the start of a contract and reduces the risk of an incorrect or fraudulent debit order being collected since DebiCheck debit orders can only be processed according to the agreement that you have confirmed.

Don't know what an EFT debit order is? Learn all about different types of debit options.

DebiCheck is setting a new standard for debit order systems in the world. It requires you to confirm a new contract and mandate before it can be collected from your account. The bank is now able to verify whether the debit order information is correct before processing it. You cannot reverse a DebiCheck that was collected on the date and for the amount that you approved with your bank. You know who is collecting the money from your account and you can resolve any disputes with the service or credit provider.

Other debit order mandates do not need your confirmation before it can be submitted for collection. Banks are unable to verify whether the debit order information is correct before processing it. If the collecting party has an invalid mandate, the EFT debit order will still be processed. Debit orders can be reversed immediately if disputed within 40 days.

Capitec is in the process of implementing DebiCheck, but because it is a new system many service providers still need to get on board. So while all service providers will eventually be required to use DebiCheck, they might not be ready to give you the option yet.

To give yourself peace of mind, ask the service or credit provider whether they use DebiCheck. If they don’t, ensure that you have a copy of the signed contract or ask for a reference for the telephonically approved (voice) recorded mandate.It is not consumers, but the companies who use the debit order system that choose whether they want to use DebiCheck or not. You can ask the service or credit provider if they use DebiCheck to give yourself the peace of mind against incorrect and fraudulent debit orders being collected against your account.

If a debit order does not match the information on the register at your bank, you may request that the bank suspend the debit order. The debit order will not be processed to your account in future but you should still contact your service provider to confirm that you are cancelling the debit order. Please note that suspending the debit order does not cancel the contract that you have. This is something you must do directly with the service provider.

Download our latest transaction fees to learn about our fees for DebiCheck transactions.

Yes, you can visit Capitec Home Loans (www.capitechomeloans.co.za) to apply online

You can visit Capitec Home Loans (www.capitechomeloans.co.za) to apply online or visit your nearest Capitec branch.

SA Home Loans is a mortgage finance provider. Their aim is to offer the best in every service associated with being a home loan provider. Capitec Home Loans is brought to you by SA Home Loans. Capitec Bank originates the application on behalf of SA Home Loans, while SA Home Loans assesses and approves the credit application.

No, Capitec Home Loans is in association with and funded by SA Home Loans

The maximum home loan amount on offer for permanently employed clients is R5 million and R3.9 million for self-employed clients.

Anyone between the ages of 18 – 60 years old, who is permanently employed or self-employed, has a good credit record and is not under debt counselling could qualify for a Capitec home loan. The home loan amount you qualify for will be based on your personalised risk profile, credit profile and affordability.

Note: There are specific requirements for foreigners (non-South African citizens):

• The home loan amount issued may not exceed 50% of the purchase price of the property
• The buyer must obtain consent from the Reserve Bank prior to the transaction being finalised. The application to the Reserve Bank can only be handled by an appointed dealer which includes the commercial banks
• Proof must be provided that the funds for the deposit come from the country of origin. This can be done by the attorneys involved in the property transfer
• A statement of foreign assets and liabilities must also be made available

Before you start shopping around, you can use the Capitec Home Loans affordability calculator to get a detailed breakdown of what we may be able to offer you. Remember that the affordability calculator provides you with an estimate, but the final offer is subject to a full risk, affordability and credit assessment.

No, you do not have to be a Capitec client to apply for a Capitec home loan.

Yes, we may be able to offer you a more competitive interest rate on your home loan if you move to Capitec. A full risk, affordability and credit assessment will be done based on your personalised profile to determine whether you qualify.

We can assist with the process of financing a property if it’s for investment purposes, but the maximum loan offered will only be up to 80% of the value of the property. In other words, if the property value is R1 million, you will have to pay a 20% deposit of R200 000 upfront. Capitec Home Loans will then assist with financing the balance.

As a general rule, the monthly bond repayment amount may not exceed 30% of your gross monthly income.

If you switch to Capitec Home Loans, we may be able to offer you a more competitive interest rate on your home loan.

If you move your bond and pay a lower interest rate and monthly instalment, you could free up some money in your monthly budget. You can use the cash on projects such as home improvements.

Other possible benefits include:

• Access to any additional value in your property (known as equity – a once-off cash amount you could get out)
• Use any equity you receive to reduce your short-term debt, do home improvements or towards education
• You don't have to worry about paying new bond or home loan registration fees upfront – these costs can be financed as part of your Capitec home loan
• Moving your bond is a simple process – completing the application online will take you under 5 minutes and we’ll take care of all the paperwork

Email these documents to Info@capitechomeloans.co.za after submitting your application:

Permanently employed (for both applicants, if applicable)

• Latest 3 months' salary slips
• Latest stamped 3 months' personal bank statements
• Copy of SA ID document
• Copy of marriage certificate or antenuptial contract (ANC) (if applicable)
• Copy of the signed offer to purchase agreement
• Personal assets & liabilities statement for loan amounts over R2.5 million

Self-employed (for both applicants, if applicable)

• Proof of income: Letter of drawings from an accountant (Latest stamped 6 months' personal bank statements
• Personal assets and liabilities statement
• Latest stamped 6 months' business account bank statements
• Latest 2 years' annual financial statements
• Where annual financial statements are older than 6 months to date, current management accounts not older than 2 months signed by the applicant and accountant must be provided in addition to the annual financial statements
• Copy of SA ID document
• Copy of marriage certificate or antenuptial contract (ANC) (if applicable)
• Copy of registration documents or trust deed
• Copy of the signed offer to purchase agreement

To increase your chances of approval ensure that you:

• Have all your documents ready and available to submit, such as salary slips, bank statements or up-to-date financials if you are self-employed (see full list of documents needed to apply here)
• Used the Capitec Home Loans affordability calculator to work out how much you could qualify for before applying
• Have taken into account all the added costs that come with home ownership. You must also be able to afford the monthly municipal rates and utilities, homeowner's cover and bond protection insurance. Capitec Home Loans will also have to take these expenses into account when calculating your affordability, and not just the actual bond repayment
• Made provision to pay a deposit on your home loan if you’re able to
• Have funds available to pay the transfer fees and bond costs (you will see an estimation of these costs when you use the Capitec Home Loans affordability calculator to see how much you could qualify for)
• Also provided your spouse or partner's income details in your application. When applying for a joint home loan with a spouse or partner, it is preferable to provide the income details for both applicants – even if the home loan instalment will be paid by only one of the applicants. This will give your home loan provider the ability to accurately work out your household affordability

Provided accurate and up-to-date information on your application form

If you received a ‘provisional yes’ offer after submitting your online application, you'll receive an SMS notification with your application reference number. You can visit Capitec Home Loans and use the reference number and your SA ID number to track your application.

• Once your application is submitted, you can visit Capitec Home Loans to track your application using your SA ID number and the reference number sent to you
• You can speak to your dedicated property finance consultant (whose details will be provided to you) at any time
• You can call us on 0861 200 300 or email Info@capitechomeloans.co.zaif you have any questions or queries

Once you complete your online application, you will receive a reference number to track your application online. You'll also receive the details of a dedicated property finance consultant who will help you with your application, and keep you informed throughout the process. You will need to send all the required documents to your dedicated consultant, who will contact you within 1 business day

No, your application is still subject to a risk, affordability and credit assessment which will determine the final result. You can track the progress of your application online using your reference number.

The interest rate you qualify for on your home loan is based on your perceived lending risk, deposit amount and credit rating

• Capitec Home Loans in association with SA Home Loans offers standard flexible interest rates and a home loan term of up to 360 months/30 years
• This gives you the option to repay your bond over a term that you are comfortable with
• Reducing the term of your home loan can significantly reduce the amount of interest you repay on your bond
• All of the options and information mentioned above will be explained to you in detail by your dedicated property finance consultant

The interest rate you qualify for is largely based on your risk profile. So the lower your perceived lending risk, the lower the interest rate could be, and vice versa.

Other common factors taken into consideration when calculating your home loan interest rate includes the deposit amount you’re able to pay and your credit rating. For example, the bigger the deposit you pay on a property, the lower the home loan interest rate will be. 100% loans for example, don’t require a deposit but attract a higher interest rate. A similar principle applies to your credit rating – the higher your credit score, the lower your interest rate could be.

A discounted interest rate may be available to qualifying government employees. If you're a government employee and choose to make use of the Government Employee Housing Scheme (GEHS) stop order to SA Home Loans, a discount will be guaranteed.

Once you have applied, your dedicated property finance consultant will explain the terms and conditions to you in detail. You can call us on 0861 200 300 or email Info@capitechomeloans.co.za if you have any questions or queries.

It’s important to understand the full cost implications of buying property. The estimated costs of buying a home include a number of once-off fees, many of which are legal or administrative costs, for which you need to be financially prepared.

Taxes and fees you can expect to pay when buying a property include:

Transfer duty

This is the government tax levied for transferring a property from a seller’s name to a buyer’s name. This percentage amount is paid directly to a transferring attorney, who is then responsible for paying it across to the South African Revenue Services (SARS), on the buyer’s behalf, before the transfer of the property goes through. No property transfer will be recognised until this fee is paid to the state.

The transfer duty amount you’ll be expected to pay depends on the purchase price of the property. There’s no transfer duty paid on properties of R1 million or less, for example; different tax thresholds then apply to the transfer of properties of more than R1 million, calculated according to the price range into which the property falls.

Conveyancing costs

Conveyancing attorneys are paid a fee for registering and transferring a title deed into a buyer’s name. This fee amount is determined on a sliding scale, based on the value of the property.

Bond registration

You can expect to pay a once-off fee to the Deeds Office for the legal registration of your home loan. This fee is a fixed amount based on the amount of your home loan and is paid to the Deeds Office before the registration of your bond. Your bond will have to be registered at the same time as the seller’s bond is cancelled and the transferred is registered with the Deeds Office.

Postage and sundries

The registering (bond) attorney will charge you a small fee for the postage of all necessary documents (i.e. to you, the Deeds Office, estate agent etc.) to register the property in your name.

Home loan initiation fees

There are some administrative setup fees involved in processing your home loan application. This amount is paid on registration of your bond and is often added to your outstanding home loan balance.

Once you’re a homeowner, there are also regular monthly costs to consider that you may not have paid if you were renting:

• Municipal rates, water and electricity costs
• Insurance costs like homeowner's cover and bond protection insurance
• Property maintenance costs and repairs

All new Capitec home loans automatically qualify for up to 40% discount on the bond registration costs. If you have an existing home loan and are switching your bond to Capitec Home Loans, you'll automatically qualify for a discount of up to 50% on the bond registration costs.

Note: Tariff rates are subject to change. These are recalculated and published after the national budget each year.

If you switch your existing home loan from another credit provider, you'll be charged cancellation fees by your provider. This is to cancel the loan with them before registering your home loan with Capitec Home Loans. 

The minimum home loan amount will be determined by your household income and the property options available to you. Use the affordability calculator on capitechomeloans.co.za see how much you could qualify for.

No you cannot, because Capitec Home Loans is brought to you in association with SA Home Loans. Capitec Bank originates the application on behalf of SA Home Loans. SA Home Loans assess and approves the credit application.

A registered formal document that provides proof/confirmation that someone is the owner of a property.

A formal written document from the buyer to the seller offering to buy the property at a certain price. The process is usually facilitated by an estate agent who provides the document to the buyer and seller to sign.

Loan to value (LTV) is the amount borrowed against an asset, represented as a percentage of the current (i.e. marked to market) value of the asset. Paying a deposit decreases the LTV.

Example 1:

Purchase price of the property = R1 million

Loan required = R1 million

LTV = 100%

Example 2:

Purchase price of the property = R1 million

Loan required = R800 000

Deposit amount = R200 000

LTV = 80%

There could be various decline reasons which may vary from client to client.

The most common decline reasons are:  

• Low credit score: When the Capitec Home Loans' credit scoring model indicates that the credit score for the application is below the minimum required
• Loan to value: When the home loan deposit amount provided is too low for the given purchase price
• Repayment to income: The applicant’s income is not sufficient for the home loan amount required

No, unfortunately we’re unable to assist you with a home loan if you’re under debt review, debt administration or debt counselling. Only once you’ve paid up your accounts in full and the debt counsellor has issued you with a clearance certificate, will you be able to apply for a home loan.

No, unfortunately we're unable to assist you with a home loan if you’ve been blacklisted. Only once you’ve paid up your accounts in full and your blacklisted status has been removed from the credit bureaus, will you be able to apply for a home loan.

Your credit score is determined by your credit profile. Below are some guidelines to build and maintain a good credit score:

• If you’re used to paying for everything in cash, it’s a good idea to open some credit facilities to show good credit behaviour
• Make sure you pay your accounts on time, every time. Don’t skip payments – even if you pay double the next month, it will negatively affect your credit profile
• Don’t be tempted by easy credit. Avoid loan sharks and “pay day” loans
• Every credit check on your profile is noted and too many checks will reduce your score – so don’t apply for credit everywhere you go
• Make sure you fill out your credit applications carefully, so there are no errors on your profile

If you think you may not be able to pay your loan or account, contact your credit provider to discuss repayment options. Don’t ignore the problem

A low credit score can be improved by following these steps:

• Ensure that any arrear accounts are brought up to date, and that all defaulted accounts are settled in full. Contact each creditor, if need be, and try to arrange a suitable payment arrangement which would allow you to settle the accounts
• Ensure that all your remaining accounts are paid on time each month and avoid making new credit applications
• Don’t take out any quick, “pay day” loans as this will reflect on your credit profile and contribute to a lower rating
• Once you’ve done the above, wait for at least 3 – 6 months – maintaining your good payment behaviour – in order for your credit rating to improve before you apply for a home loan

The policyholder can add up to 21 dependants on the one funeral plan.

The policyholder can have a maximum of 2 beneficiaries.

If you have more than one spouse, the additional spouses can be covered as extended family members.

You can cover up to 8 children at any one time. Any additional children (more than 8) can be added as extended family members.

You can cover up to 4 parents at any one time. Any additional parents can be added as extended family members.

Any additional spouses, children (more than 8) and parents (more than 4) can be added as extended family members. You can also add grandparents and great-grandparents, brothers and sisters (including in-laws), uncles and aunts, nephews and nieces, first cousins, grandchildren and great-grandchildren.

Certain of your spouse's close family members can also be added as extended family members.

An extended family member must have some form of close family relationship with the policyholder, and this relationship must be in place when the policyholder takes out the cover.

The policyholder/main life assured must have a minimum cover of R5 000 on the policy.

Cover starts as soon as the policy is signed by the policyholder.

By having all dependants on one plan, the policyholder pays only one policy fee per month. Monthly premiums are also generally more affordable if you have one policy instead of multiple policies.

If all the required documents are provided, the death claim cover amount will be paid out within 24 hours.

The claim will not be paid if all the required documents are not provided, if the type of death is natural and within the waiting period (and evidence to have the waiting period waived is not provided), if the claim is deemed to be fraudulent, or if the date of death is after the policy has lapsed or been cancelled.

Additionally, if the death is due to direct or indirect result of active participation in war, invasion, acts of foreign enemies, hostilities, illegal strikes, warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising or riot, military or assumed power, the claim will not be paid.

Following Capitec’s acquisition of Mercantile Bank, business owners can now get a specialised range of secure and user-friendly business and commercial banking products and services. Mercantile’s niche approach to business and commercial banking allows them to tailor their solutions to suit the market’s unique and evolving needs.

As a business owner, you can look forward to transparent pricing, as well as skilled and experienced business banking teams that are committed to solution-driven service excellence across all operations.

In addition to above the following business services are offered by Capitec:

• Card machines for traders, retailers, and wholesalers allowing businesses to accept all debit, credit, chip and charge cards

Our branch code (also known as a clearing code) for electronic transactions or Internet banking is 470010.

Our branches are conveniently located nationwide near main commuter routes and in shopping malls. Use our branch locator to find your nearest branch.

It may be because we recently updated our product references. For the latest references, see our product/service reference guide.

The National Credit Act (NCA) is a piece of legislation that came into effect on 1 June 2007 to guard against overindebtedness and unscrupulous lending. The NCA also regulates the way in which credit is marketed to protect you from abusive marketing practices. We’re a registered credit provider and all our credit products are NCA-compliant. Please remember this when approaching all credit providers.

The failure of both institutions came about as a result of a lack of confidence by corporate depositors who held large deposits with these banks. They withdrew their money, causing the institutions to experience a shortage of cash, which is used to repay depositors their money. The lack of confidence by corporate depositors was caused by concern that the banks were granting loans that they wouldn’t be able to recover.

We apply conservative credit policies to ensure that loans are collectible. We also apply very conservative cash management and cash supply management policies. We have a very large portion of long-term contracted funding from large institutions to ensure that our cash supply cannot be negatively influenced by short-term market sentiment. We've successfully and comfortably managed one local bank crisis in 2001 and the international bank crisis in 2008.

We do offer a credit card. Find out more about our credit card features, rates and fees on the credit cards page.

We offer a home loan up to R5 million over 240 months with SA Home loans. Visit any of our ​Gauteng branches or ​selected KwaZulu-Natal and Western Cape branches and speak to a service consultant.

For vehicles and anything else for that matter, we offer unsecured credit ​​up to R250 000​ over 84 months. This means that you do not need to use assets (like a house) to get the money. You can use this credit for anything you choose. It’s your decision as to how you spend this money – home renovations, a new car, education or anything else without any asset as security.

We have over 690 branches nationwide – a number which is always increasing. They’re conveniently situated near main commuter routes and in malls.

We have more than 930 ATMs at our branches and more than 2 400 ATMs inside other businesses. Saswitch connectivity gives you further access to more than 12 000 additional ATMs nationwide. Remember that you pay a fixed fee at these other ATMs no matter how much you draw.

We also have agreements with selected retailers allowing you to draw cash at their tills for even less than it costs at an ATM! Alternatively, you can register for Remote Banking so you can manage your money anywhere, anytime with your cellphone or the Internet.

Virtual Card is a completely digital bank card which is accessible on your app and has the same characteristics of a physical card. It allows you to make purchases online as well being able to set it as the default card for scan to pay transactions, safely and securely. In addition you can use your virtual card details on platforms such as Uber, Netflix, Takealot or MrD…just remember to set your online limits in our app.
The virtual card is only available on the new Capitec Bank app and is linked to your Capitec Global One account.

Similar to a physical card you can use it to:

• Do online shopping (without having to compromise your physical card's details) as you would with your physical card.
• Select your virtual card to make QR payments using scan to pay on your Capitec app at retailers. Even our bigger retailers such as Checkers, Shoprite and Pick n Pay now offer this payment option.

• You can get or replace a virtual card mostly in a matter of minutes.
• You do not have to physically visit a branch to get or replace a virtual card.
• You can easily stop and replace a virtual card if you think it was compromised (using your banking app).
• You can set a different limit for this virtual card which can provide an extra layer of protection when using the card for online or QR purchases.
• There is no cost or card fee associated with the virtual card.

Yes, the same rules as with the debit card apply in this regard.

• The Virtual Card is easy to use. It works in exactly the same way as your physical Capitec Card when performing online transactions
• Your Virtual Card appears in the app. By tapping the Virtual Card image, the back of the card will appear with the card number and security code hidden
• To view your card details tap on “Show card details” and insert your remote PIN to reveal the card details
• To pay for online goods or services, enter the card details, expiry date and security code as you would normally do for online purchases

The Capitec Virtual Card functions in the same way as a physical card, without the physical presence, therefore the support processes in the branch and our call centre would be same for Virtual Cards

There are several reasons why this could happen but the most common reason is typically that the limit for the virtual card was set to a much lower amount or even not set at all for the virtual card. Do remember that the virtual card has its own separate limit to enable you to manage your risk on the virtual card separately.

• In your Capitec app, Select ‘Cards’ on the landing screen
• Select ‘Virtual’ in the top right of the screen
• It will display your virtual card
• On this screen, select the ‘Update permanent limits’ option
• The next screen will allow the limit to be updated
• Click in the amount field to enter your preferred limit
• Click on the ‘Update’ button for the change to be recorded
• For the change to take effect, the Agreement has to be accepted
• Tick the check box by clicking on it on this screen
• As additional security and to ensure that it is the account holder, you are required to enter your Remote PIN
• That’s IT! Your Virtual Card limits have been successfully updated.

• In your Capitec app, Select ‘Cards’ on the landing screen
• Select ‘Virtual’ in the top right of the screen
• It will display your virtual card
• On this screen, select the ‘Stop card’ option
• The next screen will expect you to ‘Choose reason’ to continue
• Then click on the ‘Stop’ button to continue
• You will be asked to confirm your intention to stop the card
• That’s IT! Your Virtual Card has been stopped
• Creating a new Virtual Card is as simple as clicking on ‘New Virtual Card’

• Your Virtual Card appears in your Capitec banking app.
• By tapping the Virtual Card image, the back of the card will appear with the card number and security code hidden
• Below the card image, you can tap on ‘Show Card Details’ to reveal the hidden card details.

Remember, you may have a physical debit or credit Mastercard already but would like the payment to be made from your Virtual Card. How do you do that?

• In the top right of the ‘Home’ screen click on the overflow dropdown menu (the three dots)
• The overflow menu will display QR Settings and other options
• Select ‘QR Settings’ from the menu
• The ‘QR Settings’ screen will allow you to set your default card
• The selection you make here determines which card will be used for ‘QR Code’ purchases

The virtual card is secure as it can only be accessed in your Capitec banking app which is protected by either your selected PIN or biometric authentication. Any transactions on this card will also be authenticated using the same security.