Help Centre

Very. Card transactions can only be done with your Global One card and PIN. All branch transactions require your card and PIN, with fingerprint biometrics and photographic identification as additional security measures. Biometrics also enables us to track all transactions by service consultants, which ensures that only you can access your accounts and money. Our Mobile and Internet banking services for registered users also include security measures to keep your money safe.

There are several reasons:

• We focus on personal banking for individuals only, which enables us to tailor our systems and procedures for one type of client category. Our competitors have to cater for many different types of clients and businesses, resulting in more complex and costly procedures
• Our systems are modern and technologically advanced which allows us to take advantage of cost-effective technology (i.e. paperless banking) rather than expensive manual procedures
• Our branches don’t need large admin departments. Instead, we use technology and a dedicated team at our Stellenbosch campus to perform all back office administrative tasks, further reducing costs
• We promote a cost-saving culture throughout the company. For example, all of our employees, including the executives and the CEO, fly economy class when traveling

The following daily card limits apply to keep your money safe. They can be changed by visiting your nearest branch or through our app or internet banking:

• A daily limit of up to R5 000 per day for cash withdrawals
  • A temporary limit of up to R10 000 can be set for up to 3 days

• A daily limit of up to R50 000 for card machine purchases
  • A temporary card machine purchase limit of up to R120 000 can be set for up to 3 days

• A daily limit of up to R50 000 for local online shopping and telephone/mail orders
  • A temporary online shopping and telephone/mail order limit of up to R120 000 can be set for up to 3 days

• International online/telephone/mail order purchases are limited to R50 000 per transaction up to your daily limit.

As an alternative to large amounts of cash, you can use the following options:

• Our app. With immediate payments, you can make payments to any other bank for only R7.50
• Use our Internet banking
• You can also register for Mobile Banking and transfer money to any Capitec Bank client using their verified cellphone number
• You can visit a branch and ask our service consultants to do the electronic funds transfer from your account to the beneficiary’s bank account for you. The money will usually be available after 2 working days
• For direct purchases, you may increase your card purchase limit through our app or at a branch up to a maximum of R120 000 per day for 3 days

For large amounts of cash, you have the following options:

• Use our app, Internet banking or ask one of our service consultants to increase your ATM withdrawal limit up to R10 000 for up to 3 days
• Remember that drawing and carrying large amounts of cash is risky

You don’t need a Capitec Bank branch to access your Global One. Just pay for your shopping, accounts or fuel with your Global One card (zero purchase fees). You can also register for our Remote Banking services (cellphone app/Internet/*120*3279#) to manage your money any time or place. If you want to draw cash, remember that you can access the nationwide Saswitch ATM network. We also have agreements with PnP, Shoprite, Checkers, and Boxer so you can draw cash from their tills. Check out the transaction fees.

Who wouldn’t want simplified and affordable banking? Our fees are less than half the transaction costs of most other banks. Make the switch.

Credit life insurance is offered on all loans of 6 months or longer. It means that your family won’t be liable for the outstanding balance of the loan in the event of your death. We offer credit insurance at a rate of R3.08 – R4.50 per R1 000 you borrow. More credit insurance info.

We’re a registered credit provider, which means that we subscribe to the responsible lending principles set out by the NCA. If your application’s successful the money will be available in your transaction/savings account within minutes.

We offer up to R250 000 credit over 84 months at the most competitive rates in the market. We offer ​credit insurance for loans longer than 6 months. This means that if you are retrenched or in the event of death, we’ll settle your outstanding credit amount. Note that if you’re retrenched and you claim during the waiting period, only 50% of your outstanding credit amount will be covered.

When you get credit, it is compulsory to have credit insurance to cover retrenchment and death. You do, however, have the freedom of choice to provide an existing policy for a Capitec credit plan, provided that it has all the necessary benefits. Upon applying and qualifying for credit, you’ll automatically get Global One which also gives you access to low-cost transacting, the most simplified banking and a range of savings plans.

It's based on your credit history with other credit providers and a calculation of your affordability. Use our credit calculator for a better idea of what credit costs.

When you apply for credit at one of our branches, successful applications will be approved in minutes. If you're applying online, by SMS (your name, surname and ID number to 30605 – your SMS will be consent for us to do a credit check) or telephone (call us on 0860 66 77 89), we will get in touch to discuss your options. You must be 18 years or older to qualify.

The money will be available as soon as your application has been approved and can be accessed using your Global One card or our Remote Banking services.

All inactive accounts become dormant after 12 months. This means that the account will be frozen for security reasons and no further transactions can be made. To prevent this, simply transact on your account at least once every 12 months. If you'd like to reactivate a dormant account, visit your nearest branch with your ID book and an original proof of residential address.

You’ll earn the highest interest on a transaction account – depending on how much is in your account. To earn higher interest rates, consider opening a savings plan. Rates may change from time to time, so check our rates and fees for the latest info. Or download our savings brochure.

It’s easy and almost paperless – just visit your nearest Capitec Bank branch with the following:

• Identification document (for credit applications, you must be 18 years or older)
• Latest salary slip (credit applications only)
• 3-month bank statement (credit applications only)

Yes, but it'll be to your advantage if payments in a foreign currency from abroad are converted to South African Rand (ZAR) by the sending bank before the money is paid. This simplifies the transaction and you know how many rands will be paid into your account. Find out more about international payments.

Yes, you may only use your Global One card for travel-related expenses, and we may ask you for proof of travel. Click here for more info on this. Note that supplementary Global One cards can only be used in South Africa.

If you're not from South Africa and you want to open a Capitec Bank account, we can help you under any of the following conditions:

• You have a valid passport
• You have a valid permanent residence permit
• You have a temporary work permit

Find out more here.

We offer the following services to individual clients only (business clients are specifically excluded):

• Issue debit cards that can be used outside of South Africa
• Help clients receive money from abroad into their accounts
• Open accounts for foreign nationals who are on contract in South Africa

Find out more about our foreign exchange services.

Capitec Bank's SWIFT code is CABLZAJJ. ​Find out more about receiving international payments to your Capitec Bank account​.

If you are liable to pay tax in a country other than South Africa we need your foreign tax number. Capitec bank is required by law to obtain certain international tax information from all our clients. The information will be reported to the relevant countries through the South African Revenue Services (SARS), based on the United States Foreign Account Tax Compliance Act (FATCA) and the Organisation for Economic Co-operation and Development (OECD) Common Reporting Standard for the Automatic Exchange of Financial Account Information. New and existing clients are required to confirm all countries other than South Africa where they are a resident for tax purposes or liable to pay tax. Clients must provide their tax identification number for the listed countries. If you are unsure of any information, please contact a professional tax consultant.

Remote onboarding is a process that enables you to open a Global One account or activate your Remote Banking on our new app, without visiting a branch.  

Yes, the app creates a biometric signature by taking a selfie that scans your unique facial features. It then instantly compares your picture with the Department of Home Affairs database to authenticate that it’s you opening the account.

The test is to see if the facial features match a living person, rather than a photo or a video of a person. This ensures fraud cannot be committed by simply holding up a photo or video of someone.

The entire process is done on a smartphone through our new banking app – you don’t have to visit a branch.

If there are no issues during the process, it can be successfully done in 8 simple steps.

Remember our perfect selfie tips:

• Remove any masks, glasses or hats
• Make sure you have good, clear lighting (not too dark or too sunny)
• Make sure your camera lens is clean

• Foreign/non-South African citizens
• Minors (under 18)
• South African citizens who do not reside within South Africa

The image of your face is used as an electronic signature to sign agreements.

These details are needed for legal and compliance reasons.

You can visit any branch to collect your card.

• Green barcoded SA ID book
• Smart ID card
• SA passport

You immediately have full functionality of the new Capitec Bank app, and you can fund your account with a transfer or direct deposit. You can also use your new virtual card to shop safely online. Simply visit a branch when it’s convenient to collect your card.

Simply reopen the app, you will either resume where you dropped off or restart the process – depending on where you stopped. If the selfie you take to restart the process doesn’t match the initial selfie, the process will fail.

Remember our perfect selfie tips:

• Remove any masks, glasses or hats
• Make sure you have good, clear lighting (not too dark or too sunny)
• Make sure your camera lens is clean

Remember our perfect selfie tips:

• Remove any masks, glasses or hats
• Make sure you have good, clear lighting (not too dark or too sunny)
• Make sure your camera lens is clean
• Follow the on-screen prompts to move the phone closer to your face, and make sure your face stays as big as possible inside the frame as you move the phone towards you

• Make sure that it’s not too dark or too sunny when you’re taking the picture
• There must be no glare or shadows on the ID document
• Try moving the phone closer or further away from the ID document

Next, check that you didn’t choose the wrong type of identification document, such as a Smart ID card when you have a green barcoded ID book. Go back to the previous screen and choose the correct document.

More possible reasons:

• Your ID’s barcode may be damaged or unreadable
• You may be attempting to scan a foreign document such as a foreign passport
• The photo on your ID may not be visible to your camera

If nothing works, try another document or visit a branch.

Close the app, reopen it and allow the app to access your phone’s camera.

Alternatively on Android, if a pop-up doesn’t appear when you open the app, go to your phone’s Settings and change the Capitec app permissions to allow the camera to be used.

• Navigate to Settings
• Choose Apps
• Choose Capitec Bank app
• Choose Permission
• Toggle Camera access permission to Allow

Alternatively on iOS, if a pop-up doesn’t appear when you open the app, go to your phone’s Settings and change the Capitec app permissions to allow the camera to be used.

• Navigate to Settings and choose Privacy
• Choose Capitec Bank app
• Turn Camera permission On

Android

• Check that the cellphone number you provided earlier in the process is correct
• Make sure you have an active cellphone connection with good signal so we can authenticate your device

iOS/Huawei EMUI10

• Check that the cellphone number you provided earlier in the process is correct
• Make sure you have enough airtime to send the authentication SMS from your phone
• Make sure you’re using your standard SMS app (not Truecaller, Facebook Messenger, etc.)

If you’re using a dual-SIM phone, make sure you’re sending the SMS from the number you provided earlier in the process

You may have entered a term loan account number.

• Click OK
• Choose Open Savings Account and follow the in-app instructions

Currently, only new clients who open their savings account on our app can get their (first) card delivered.

If you've already opened your account on our app and chose not to have your card delivered, you can still have it delivered if you've changed your mind. Simply:

• Sign in on our app
• Tap Cards
• Choose Order Card and follow the on-screen instructions

You will pay a once-off delivery fee of R150 that will be charged to your new account the day after your card is delivered.

Note: Currently, only new clients who open their savings account on our app can get their (first) card delivered.

Clients who opened their savings account on our app can activate their card once it’s been delivered:

• Sign in on our app
• Tap Cards
• Choose Activate Card and follow the on-screen instructions

• Your card PIN is secured behind the Card PIN tab in your card carrier
• Peel the tab off carefully to uncover your PIN
• Place the peeled-off tab against a clear white background to view your 4-digit PIN

Once you've activated your card, you can reset your card PIN at a Capitec ATM or self-service terminal. Find your nearest branch or ATM here

Please call our Client Care Centre on 0860 10 20 43 and have your order reference number handy. Refer to your card delivery order SMS and/or emails for additional guidance.

Note: Currently, only new clients who open their savings account on our app can get their (first) card delivered. Existing clients cannot order replacement or supplementary cards for delivery.

If you'd prefer to collect your card at a branch, you may cancel your card delivery on our app:

• Simply sign in on our app
• Tap Cards
• Choose Cancel Delivery (under your Card Delivery status)
• Follow the on-screen instructions

Alternatively, you can call our Client Care Centre on 0860 10 20 43 or visit your nearest branch. Please have your delivery reference number handy.

Note: You will still be charged the R150 card delivery fee. Should you wish to collect your card at a branch thereafter, you will also be charged a card replacement fee as a card was already issued. See our fees page for more information.

To apply for a credit card and have it delivered, you have to:

1. Do an online credit card estimate or on our app
2. Click I am Interested after completing your online estimate
3. Wait for an agent to call and go through the full application process with you
4. The agent will ask if you want to have your credit card delivered, or collect it at a branch

You will pay a once-off delivery fee of R150 that will be charged to your credit card account the day after your card is delivered.

Your card should be delivered to you within 3 – 5 working days, based on your availability to schedule the delivery.

Anybody who does a credit card estimate online or on the app, click the I am Interested button and have their credit card approved telephonically, qualify to have their first credit card delivered.

The courier company needs to verify the ID of the recipient at the time of the card delivery. The person accepting the card needs either a valid original green barcoded ID, Smart ID card, driver's license or passport. An image of the ID document will be taken by the courier and uploaded electronically.

Provided the courier is not already en route with the delivery, you can change the date and time of your card delivery by calling our 24hr Client Care Centre on 0860 10 20 43

Note: No changes can be made after 4pm on the day before the original delivery date

Unfortunately you can’t change your mind to rather have your card delivered once you’ve selected to collect your card in branch.

When the courier contacts you to arrange delivery, you need to inform them who will accept the delivery on your behalf. 

Note: The nominated person will have to present his/her ID document, together with yours.

CCD Couriers will give you a call within 3 – 5 working days of ordering your card. If you’d like to track your card, you can call them directly on 010 020 1028 and use your ID number as reference.

The courier will attempt to call you to see if the delivery can still be made. If not, the card will be returned, and the courier will schedule a new delivery slot.

This functionality is not currently available. Only if you do a credit card estimate online or on the app, click the I am Interested button and have your credit card approved telephonically can you get your (first) credit card delivered. Existing clients cannot order replacement or supplementary cards for delivery.

There’s no need to visit a branch. Once your credit card has been delivered, call our 24hr Client Care Centre on 0860 10 20 43 to activate your credit card and set up your daily transaction limits.

• Your credit card PIN is secured behind the Card PIN tab in your card carrier
• Peel the tab off carefully to uncover your PIN
• Place the peeled-off tab against a clear white background to view your 4-digit PIN

Note: If you lose your peel-off tab and can’t remember your PIN, a PIN reset can be done at a Capitec ATM or self-service terminal at a fee of R7. If you’re unable to read the PIN, take the peeled-off tab to a branch and a PIN reset can be done at no additional fee.

Once you've activated your credit card, you can reset your card PIN at a Capitec ATM or self-service terminal. Find your nearest branch or ATM here

Please call our Client Care Centre on 0860 10 20 43 and have your ID number or order reference number handy. Refer to your card delivery order SMS and/or emails for additional guidance.

Note: Currently, only if you do a credit card estimate online or on the app, click the I am Interested button and have your credit card approved telephonically can you get your (first) credit card delivered. Existing clients cannot order replacement or supplementary cards for delivery.

If you'd prefer to cancel your card delivery, have your delivery reference number handy and:

• Call our 24hr Client Care Centre on 0860 10 20 43
  • Press 1 - Card or cash related
  • Press 5 - Card enquiries 

Note: You will still be charged the R150 card delivery fee. Should you wish to collect your card at a branch thereafter, you will also be charged a card replacement fee as a card was already issued. See our fees page for more information.

Tap to pay default daily limit is R1 000. If you've used your R1 000 tap to pay limit, you will have to insert or swipe your card at a card machine for the rest of the day’s transactions.

Our app keeps you in control, so you can turn your card's tap to pay functionality on or off, whenever you want.

• Note: Some card machines may require you to enter your PIN when you tap to pay regardless of the tap to pay limit.

The following daily limits apply to keep your money safe. They can be changed by visiting your nearest branch or through our app or internet banking:

• Card cash withdrawal daily limit can be set to a maximum of R5 000. The temporary limit can be set to a maximum of R10 000
• Card machine purchase daily limit is R50 000. The temporary limit can be set to a maximum of R1 000 000
• Online shopping/scan to pay/telephone and mail order daily limit can be set to a maximum of R50 000. The temporary limit can be set to a maximum of R1 000 000

Temporary limits for card transactions allow you to safely make larger purchases. They can be changed by visiting your nearest branch or through our app or internet banking.

After you make changes to these limits on our app or in branch, they will expire after 3 days returning to your daily limit maximum

• Card cash withdrawal temporary limit can be set to a maximum of R10 000
• Card machine purchase temporary limit can be set to a maximum of R1 000 000
• Online shopping/scan to pay/telephone and mail order temporary limit can be set to a maximum of R1 000 000

As an alternative to large amounts of cash, you can use the following options:

• Our app. With immediate payments, you can make payments to any other bank for only R7.50
• Use our Internet banking
• You can also register for Mobile Banking and transfer money to any Capitec Bank client using their verified cellphone number
• You can visit a branch and ask our service consultants to do the electronic funds transfer from your account to the beneficiary’s bank account for you. The money will usually be available after 2 working days
• For direct purchases, you may increase your card purchase limit through our app or at a branch up to a maximum of R120 000 per day for 3 days

Virtual Card is a completely digital bank card which is accessible on your app and has the same characteristics of a physical card. It allows you to make purchases online as well being able to set it as the default card for scan to pay transactions, safely and securely. In addition you can use your virtual card details on platforms such as Uber, Netflix, Takealot or MrD…just remember to set your online limits in our app.
The virtual card is only available on the new Capitec Bank app and is linked to your Capitec Global One account.

Similar to a physical card you can use it to:

• Do online shopping (without having to compromise your physical card's details) as you would with your physical card.
• Select your virtual card to make QR payments using scan to pay on your Capitec app at retailers. Even our bigger retailers such as Checkers, Shoprite and Pick n Pay now offer this payment option.

• You can get or replace a virtual card mostly in a matter of minutes.
• You do not have to physically visit a branch to get or replace a virtual card.
• You can easily stop and replace a virtual card if you think it was compromised (using your banking app).
• You can set a different limit for this virtual card which can provide an extra layer of protection when using the card for online or QR purchases.
• There is no cost or card fee associated with the virtual card.

Yes, the same rules as with the debit card apply in this regard.

• The Virtual Card is easy to use. It works in exactly the same way as your physical Capitec Card when performing online transactions
• Your Virtual Card appears in the app. By tapping the Virtual Card image, the back of the card will appear with the card number and security code hidden
• To view your card details tap on “Show card details” and insert your remote PIN to reveal the card details
• To pay for online goods or services, enter the card details, expiry date and security code as you would normally do for online purchases

The Capitec Virtual Card functions in the same way as a physical card, without the physical presence, therefore the support processes in the branch and our call centre would be same for Virtual Cards

There are several reasons why this could happen but the most common reason is typically that the limit for the virtual card was set to a much lower amount or even not set at all for the virtual card. Do remember that the virtual card has its own separate limit to enable you to manage your risk on the virtual card separately.

• In your Capitec app, Select ‘Cards’ on the landing screen
• Select ‘Virtual’ in the top right of the screen
• It will display your virtual card
• On this screen, select the ‘Update permanent limits’ option
• The next screen will allow the limit to be updated
• Click in the amount field to enter your preferred limit
• Click on the ‘Update’ button for the change to be recorded
• For the change to take effect, the Agreement has to be accepted
• Tick the check box by clicking on it on this screen
• As additional security and to ensure that it is the account holder, you are required to enter your Remote PIN
• That’s IT! Your Virtual Card limits have been successfully updated.

• In your Capitec app, Select ‘Cards’ on the landing screen
• Select ‘Virtual’ in the top right of the screen
• It will display your virtual card
• On this screen, select the ‘Stop card’ option
• The next screen will expect you to ‘Choose reason’ to continue
• Then click on the ‘Stop’ button to continue
• You will be asked to confirm your intention to stop the card
• That’s IT! Your Virtual Card has been stopped
• Creating a new Virtual Card is as simple as clicking on ‘New Virtual Card’

• Your Virtual Card appears in your Capitec banking app.
• By tapping the Virtual Card image, the back of the card will appear with the card number and security code hidden
• Below the card image, you can tap on ‘Show Card Details’ to reveal the hidden card details.

Remember, you may have a physical debit or credit Mastercard already but would like the payment to be made from your Virtual Card. How do you do that?

• In the top right of the ‘Home’ screen click on the overflow dropdown menu (the three dots)
• The overflow menu will display QR Settings and other options
• Select ‘QR Settings’ from the menu
• The ‘QR Settings’ screen will allow you to set your default card
• The selection you make here determines which card will be used for ‘QR Code’ purchases

The virtual card is secure as it can only be accessed in your Capitec banking app which is protected by either your selected PIN or biometric authentication. Any transactions on this card will also be authenticated using the same security.

Scan to pay is a payment service you can use on our app. It allows you to scan a quick response (QR) code directly from our app to pay for your purchases at participating retailers and merchants.

You can use your smartphone to scan any of the major QR codes like Masterpass^TM, SnapScan or Zapper^TM to pay for purchases in-store, at restaurants, checkouts when you shop online and even to pay your accounts like DStv.

A QR code is a quick response machine-readable code which you can scan using your smartphone. It consists of an array of black and white squares and is similar to a barcode.

Scan to pay is convenient and much safer than carrying cash. It also makes paying contactless, and your card won't even need to leave your wallet. The many layers of security within our app make it very safe to use. All purchases are also subject to the card limits you set and must be authenticated by your biometrics, facial recognition or secret Remote App PIN.

Yes, using our app to scan a QR code to pay is easy and fast.

If you've already added scan to pay as a favourite on the app:

1. Tap Scan to pay on the sign in screen
2. Scan the QR code
3. Enter an amount
4. Tap Pay – that's it, you're done!

If it's your first time using scan to pay:

1. Sign in on our app and tap Transact
2. Tap Scan to pay
3. Read and accept the agreement then allow the app to access your camera
4. Tap Scan to scan the QR code
5. Choose a card to pay with (your debit card is your default payment card)
6. Enter the amount
7. Tap Pay

1. Open the app and enter your secret Remote PIN
2. Tap Edit to view your current favourites
3. Choose Scan to pay from the list of favourites

You can have a maximum of 6 favourites displayed on the home screen. So if you already have 6, you'll have to remove one of your current favourites.

You can scan to pay at any store (in-store and online) that displays a major QR code like Masterpass^TM, SnapScan or Zapper^TM. Just some of these businesses include our Live Better benefits partners like Dis-Chem and Shell and retailers like Shoprite, Checkers and Pick n Pay. You can also scan to pay your DStv account.

Your Global One debit card is automatically your default payment card. If you have more than one card, you can choose which one you want to use to pay. 

To change your default payment card on our app:

1. Sign in on our app and tap Transact
2. Tap Scan to pay
3. Tap the menu in the top-right corner
4. Choose QR Settings
5. Set your default card

Any purchases (online and in-store) and agreements for these purchases are between you and the merchant. Purchases are subject to the relevant merchant’s terms and conditions. You'll need to contact the merchant to resolve the matter.

Capitec credit card clients do, however, enjoy chargeback protection where applicable.

Please contact our 24hr Client Care Centre on 0860 10 20 43 or visit your nearest Capitec branch.

When you use scan to pay, you don't pay any transaction fees. Depending on the card you choose to pay with, there may be card-related fees e.g. if you use your credit card, you may be charged interest on your credit card balance. Also note, data costs may be applicable when using our app based on your network provider.

We use Masterpass^TM to display the transaction history. Masterpass^TM only returns the last 10 transactions. To view all scan to pay transactions, check your transaction history on our app or your bank statement.

No one can use your phone to scan to pay, unless they have access to your biometrics, facial recognition or secret Remote App PIN.

Immediately report the loss of your phone by contacting our 24hr Client Care Centre on 0860 10 20 43 or visit your nearest Capitec branch.

Once you've scanned a QR code and paid, a notification screen will display on the app confirming the payment.

You can also view your transaction history on our app:

1. Sign in and tap Transact
2. Tap Scan to pay

When you scan a QR code to pay, the recipient details will be displayed on your smartphone's screen – use these details to identify that you are paying the intended recipient.

Remember, you can cancel the transaction if you feel uncertain, uncomfortable or if the incorrect details are displayed.

This is not yet available, but keep an eye on our website and social channels for the launch of new products, services and functionality.

To use scan to pay on our app, you need a good signal and data connectivity. Network service is a requirement for both you and the recipient of the QR payment.

We cannot control or guarantee a mobile operator or internet service provider's network and/or WiFi connectivity when you use our app. Data costs may be applicable when using our app (through a mobile network or WiFi connection) based on your mobile network provider and any charges are your responsibility.

If you accessed scan to pay from your favourites on the app's sign in screen (without signing in), you won't be able to change the card from which you are paying.

The default card will be your Global One debit card. If you'd like to scan to pay using e.g. your credit card or virtual card, first sign in on the app and access scan to pay from your home screen. You'll then be able to choose which card you'd like to pay with.

You can also change your default card for scan to pay transactions on our app:

1. Sign in on our app and tap Transact
2. Tap Scan to pay
3. Tap the menu in the top-right corner
4. Choose QR Settings
5. Set your default card

Immediately contact our 24hr Client Care Centre on 0860 10 20 43 or visit your nearest Capitec branch.

Pay me is a payment service you can use on our app. It's a quick and safe way for other Capitec clients to instantly pay money into your account.

When you tap Pay me on our app, it generates your very own quick response (QR) code. The person making the payment can then use scan to pay on our app to scan your personalised QR code from their phone and make the payment.

It's a quick response (QR) machine-readable code that you can scan using your smartphone. It consists of an array of black and white squares and is similar to a barcode.

• Open our banking app and enter your secret Remote App PIN or authenticate using biometrics or facial recognition
• Tap Transact
• Tap Pay me
• Choose either My QR or Custom QR
  • My QR is your default QR code, no amount is specified and the payment will automatically go into your main savings account
  • With Custom QR, you can add the amount to be paid by the other person, a unique reference and choose which account it should be paid into
• If you have more than one account, tap Options to choose which one you'd like to use for receiving payments
  • Your savings account is automatically set as your default account
  • If you only have a credit card account this will be automatically set as your default account. Note: Payments made from a credit card account using a pay me QR code attracts interest from the date of the transaction, and is not eligible for the 55 days interest-free period
• Show your pay me QR code to the other Capitec client making the payment. They can scan it using scan to pay on our app to make the payment

Yes, it’s very safe to use. There are many layers of security within our app to secure your personal information. Once the pay me QR code is generated, the information it contains cannot be changed.

Yes, the many layers of security within our app make scan to pay very safe to use. All purchases are also subject to the card limits you set and must be authenticated by your biometrics, facial recognition or secret Remote App PIN. Once you scan someone's pay me QR code, the payment details will first be displayed on screen for you to confirm and approve.

For quick access, pay me will automatically be added as a favourite on our app if you're a new client. If you're already a client, you can add pay me as a favourite by doing the following:

• On the home screen, tap Edit to view current favourites
• Choose Pay me from the list of favourites

Note: A maximum of 6 favourites are displayed on the home screen. If there are already 6, one of your other favourites must first be removed.

Alternatively, if you choose not to create a favourite, you can tap Transact and then Pay me for access.

Immediately. As soon as the other person makes the payment using scan to pay on our app, it's processed immediately and will reflect in your Capitec savings or credit card account instantly.

You can choose which account (main savings, savings plan or credit card) you would like the money to be paid into. To do this, choose Custom QR, add the amount to be paid by the other person, a unique reference number and choose which account it should be paid into.

If you choose My QR the payment will automatically go into your main savings account.

No, this benefit will not apply. A credit card payment made using a pay me QR code is considered a cash transaction and will accrue interest from the transaction date.

No, pay me will only support person to person (P2P) payments between Capitec clients until further notice.

It costs nothing. Neither the person making the payment, nor the person receiving the payment will pay any costs.

Restart the app and if this does not resolve the problem then you will need to contact our 24hr Client Care Centre on 0860 10 20 43 for us to investigate further.

No. Access to our app is authenticated by your biometrics, facial recognition or secret Remote App PIN. We also have many layers of security within our app. These include QR code authentication, data integrity, access control and confidentiality, making it very safe to use. Remember never to share your Remote App PIN and phone access code/password with anyone.

Once you've scanned a QR code and paid, the app will display a success screen that confirms the payment.

Pay me transaction receipts will become available in the near future. In the meantime, you can view your pay me transactions on our app:

• On the app home screen, tap the account you made the payment from (Savings Account, Credit Card or your flexible Savings Plan)
• View your all your transactions or tap Money In/Money Out for specific transactions

Once you've generated your pay me QR code on our app, you can download and save it to your smartphone's photo gallery. If there’s bad network reception or you don't have data, you can simply use the image you saved (without having to sign in and generate your pay me QR code on the app again) to receive your payment.

You won't be able to generate a custom pay me QR code until your phone is replaced. But if you have a previously generated (default) pay me QR code that you may have printed or emailed, you can still use it.

If your custom pay me QR code doesn't display, you can still use your default pay me QR code. If your default pay me QR code also doesn't display, please ensure that you've updated to the latest version of our banking app and that you have either a mobile or WiFi connection for the app to retrieve your default QR code.

Note: You don’t need to have data, but a data connection is required. 

Yes, choose Custom QR to add the amount the other person will pay, and choose which account it should be paid into. The amount you specify will appear when the person making the payment uses scan to pay on our app to scan your QR code.

Yes, choose Custom QR to add a unique description to your pay me QR code. That description will appear when the person making the payment scans your QR code with scan to pay on their phone.

You might be experiencing a temporary loss in mobile internet connection, causing the app not to display your custom pay me QR code. Once your mobile connection is better, the service should be available again. However, if your default pay me QR code is saved in your smartphone's photo gallery, you can still use it to accept payments.

Yes, your default pay me QR code and custom pay me QR code can be downloaded to your smartphone. Once downloaded, you should be able to view your QR codes in your smartphone's photo gallery. 

No, pay me QR codes don't expire. 

The QR code will no longer be valid if the account has been closed.

No, they will not be added as a beneficiary in your list. The benefit of pay me is that you don’t need to know the details of the person you're paying. When you scan their pay me QR code, you're able to make a quick once-off payment to the other Capitec client.

If you would like to add someone as a beneficiary for recurring payments, you can tap Pay beneficiary on our app and load their details; either using their registered cellphone number (Capitec clients only) or account details. You can then pay them by EFT.

Alternatively, you can also pay other Capitec clients on Mobile Banking, *120*3279# using their registered cellphone number.

Yes, the maximum limit is R500 000. This applies to both receiving a payment using your pay me QR code, and also making a payment using another client's pay me QR code through scan to pay on our app.

No, you can't use your Live Better savings account to make or receive payments using a pay me QR code at this time.

Capitec clients can use their cellphone to send cash collect for free at any Capitec  ATM, Shoprite, Checkers, Usave, Makro or Builders store.

There are 2 ways to send cash using your cellphone. You can dial *120*3279# and reply 9, or use our banking app. Simply open the app, tap Transact on the menu and tap Send cash.

The recipient can visit any Capitec ATM, Shoprite, Checkers, Usave, Makro, Pick n Pay or Builders store. To collect the cash, the recipient needs the reference number (SMSed to the sender) and the 4-digit secret code.

The recipient needs to present the reference number and the 4-digit secret code

If the cash is not collected, the amount will be paid back into your account after 30 days. If you don't want to wait, you can collect the cash at any Capitec branch ATM, Shoprite, Checkers, Usave, Makro or Builders store near you.

The following limits are applicable when using our app:

• Up to R3000 per transaction
• Minimum amount that can be set is R40 in multiples of R10
• The daily limit is R5000 and you can send up to R24 999 cash per month

When making use of USSD (*120*3279# the following limits apply:

• Up to R1000 per transaction
• Minimum amount that can be set is R40 in multiples of R10
• The daily limit is R1000 and you can send up to R24 999 per month

No, at this time those are the maximum amounts you can send per transaction, per day and per month.

You can call our 24hr Client Care Centre on 0860 10 20 43.

For all the fees associated Send Cash please visit our fees page

It's free to collect the cash from any Capitec branch ATM, Shoprite, Checkers, Usave, Makro, Pnp or Builders stores near you.

Unfortunately not at this time.

You can collect cash at any Capitec ATM.

Alternatively you can collect at a Shoprite, Checkers, Usave, Makro,Pick n Pay or Builders store near you.

DebiCheck is a new type of debit order that puts you in control. With DebiCheck you have to electronically approve the details of a debit order with your bank before it can be processed to your account.

This happens once-off at the start of a contract and reduces the risk of an incorrect or fraudulent debit order being collected since DebiCheck debit orders can only be processed according to the agreement that you have confirmed.

Don't know what an EFT debit order is? Learn all about different types of debit options.

DebiCheck is setting a new standard for debit order systems in the world. It requires you to confirm a new contract and mandate before it can be collected from your account. The bank is now able to verify whether the debit order information is correct before processing it. You cannot reverse a DebiCheck that was collected on the date and for the amount that you approved with your bank. You know who is collecting the money from your account and you can resolve any disputes with the service or credit provider.

Other debit order mandates do not need your confirmation before it can be submitted for collection. Banks are unable to verify whether the debit order information is correct before processing it. If the collecting party has an invalid mandate, the EFT debit order will still be processed. Debit orders can be reversed immediately if disputed within 40 days.

Capitec is in the process of implementing DebiCheck, but because it is a new system many service providers still need to get on board. So while all service providers will eventually be required to use DebiCheck, they might not be ready to give you the option yet.

To give yourself peace of mind, ask the service or credit provider whether they use DebiCheck. If they don’t, ensure that you have a copy of the signed contract or ask for a reference for the telephonically approved (voice) recorded mandate.It is not consumers, but the companies who use the debit order system that choose whether they want to use DebiCheck or not. You can ask the service or credit provider if they use DebiCheck to give yourself the peace of mind against incorrect and fraudulent debit orders being collected against your account.

If a debit order does not match the information on the register at your bank, you may request that the bank suspend the debit order. The debit order will not be processed to your account in future but you should still contact your service provider to confirm that you are cancelling the debit order. Please note that suspending the debit order does not cancel the contract that you have. This is something you must do directly with the service provider.

Download our latest transaction fees to learn about our fees for DebiCheck transactions.

Masterpass by Mastercard® is a free digital wallet which stores payment and contact information in one central, secure location. This app improves your online shopping experience by making the checkout procedure faster and safer.

It makes it faster because you only need to enter your card, billing and shipping details once. It is saved to the app and does not need to be re-entered.

No, as soon as your card information has been entered into the wallet, your card number is automatically replaced by a token. This token will be used for transactions, keeping your card information private and secure at all times.

Masterpass has been designed to function on smartphones and tablets that support Android OS, Apple iOS and Windows. The smartphone and tablet needs to have an active SIM card and mobile data for it to operate.

To use Masterpass, all you need to do is download the Masterpass app and register. Follow these steps:

1. Before you start, set your online shopping limits on our app or at a branch (if you haven't already)
2. Download the Capitec Masterpass app from your phone's app store
3. Install the app and accept the terms and conditions
4. Load your Capitec card (the wallet can take up to 5 different debit or credit cards)
5. Load your billing and shipping information
6. Choose a Masterpass profile password (used only when editing profile information)
7. You are now ready to experience quick, secure and convenient online shopping

1. Open the Capitec Masterpass app and scan the QR code or enter the numeric code
2. Enter the amount. If you have more than one card, choose which one you want to use
3. Enter your bank card PIN that you use at ATMs to process the payment
4. You'll get an e-receipt to confirm your payment. You can go back to your list of e-receipts within the app at any time

The app was developed according to the strictest security standards. However, it remains your responsibility to protect your personal information, e.g., your password.

Mastercard and Visa debit and credit cards, enabled for online shopping.

Visit masterpass.co.za to see the latest list of participating merchants. A 'Buy with Masterpass' button will appear on the checkout page of participating stores.

There are no fees or charges to clients to use the Masterpass app.

When your card expires and is reissued, you will need to update the card details according to your new card. Alternately you can delete your old card details and load the new card.

You are able to reset your app profile password by choosing Change Password from the menu. Please note you will be required to re-enter your shipping and billing details for your profile as your old details will no longer be available when you reset your profile password.

What can I do if I think my card stored in the Capitec Masterpass app has been used fraudulently?

You can update your personal information by choosing the menu at the top of your app home screen. Enter your profile password and view, update or edit any of your details.

Your card information is safe and secure with Masterpass, and is not stored on your device. Without your PIN, no one besides you will be able to transact with your Masterpass app.

Choose the Cards tab on the home page of your Masterpass app. Choose the + button on your screen and follow the prompts to enter your new card details.

From your home screen on your Masterpass app select the Cards tab and select the actual card you would like to remove. You will be asked to Remove Card.

To change your preferred payment card, from your home screen on your Masterpass app choose the Cards tab and choose the card that you would like to set as your new default card. You will be asked to Set as your default card.

Contact us on our 24hr channels:

T 0860 10 20 43

F +27 21 941 0770

E ClientCare@capitecbank.co.za

Mobile Banking offers simple, easy-to-use banking on your cellphone. Your preferences and cellphone determine the type of mobile banking services that you'll be able to access. Mobile Banking using unstructured supplementary services data (USSD) allows you to use any cellphone to access the service by dialing *120*3279# to perform banking on the go. If you don't have airtime, dial *130*3279# first to top up your airtime – your service provider allows this transaction free of charge.

There is no wait at all. Once you have successfully registered at one of our branches you can start using Mobile Banking immediately.

USSD (unstructured supplementary services data) is a technology similar to SMS. USSD is present on all South African GSM (global system for mobile communications) networks. It's more secure than SMS as it doesn't store any typed information on the cellphone. The service is session-based, which means that in each session you will be validated and transaction information can be saved.

The session duration is determined by the service providers and typically allows you to transact within 2 – 3 minutes (ask your service provider how long their USSD sessions last). If you've lost connection or the session times out and you've already typed information in or made a menu selection, you can continue your transaction at the point where you left off by redialling the service within 5 minutes of the disconnection or timeout.

This means that you've reached the time limit for a session set by your service provider – this is referred to as having "timed out". If this happens and you confirmed your transaction by entering your Mobile Banking PIN, the transaction will still be processed and a SMS confirmation will be sent to you. If you've not confirmed by entering your Mobile Banking PIN yet, you can resume the transaction by dialing the service within 5 minutes.

Almost any cellphone that can receive and send SMSs can be used to access Mobile Banking.

We use direct airtime top-up, which means that voucher-based amounts don't apply. The airtime amounts have been carefully chosen for the convenience of all our clients.

Mobile Banking requires you to register a Mobile Banking PIN at the branch when you register for the service. This PIN is used whenever you do a financial transaction and must NEVER be shared with anybody. If your cellphone is lost or stolen, you can suspend access to the service at your nearest branch or by calling Client Care on 0860 10 20 43. You can also change your Mobile Banking PIN at any time using Mobile Banking should it have been compromised.

Your Mobile Banking service is linked to a specific cellphone number. This means that once you've registered, you can only use a cellphone containing your SIM card with your verified cellphone number. If your cellphone is damaged or you replace it, you'll need to insert your SIM card with your verified cellphone number in the new cellphone.

Access Mobile Banking immediately and change your PIN. If you can't change your Mobile Banking PIN, suspend your Mobile Banking service immediately by visiting your nearest branch or by calling our 24hr Client Care Centre on 0860 10 20 43. Remember to keep your PIN secret and never write it down or share it with anyone, even if they claim to be Capitec Bank staff. Read these ​Mobile Banking security tips.

You must cancel your Mobile Banking service to ensure that no one else can access your account. Please visit any of our branches or call our 24hr Client Care Centre on 0860 10 20 43.

To reset your Mobile Banking PIN, visit your nearest branch with an identification document or Global One card.

We have no control over the service providers' systems and, as a result of technical issues on their systems, we may not be informed or aware of problems. This means that there could be delays in your airtime being topped up. We'll try process the transaction or reverse it the next business day after a reconciliation has been done.

We have no control over the municipalities' and electricity issuers' systems and, as a result of technical issues on their systems, we may not be informed or aware of problems. We'll either deliver the electricity token by SMS if we receive it or reverse your money immediately if it failed.

Any Capitec Bank client with a verified cellphone number (i.e. they have registered for SMS Update, Mobile Banking or Internet banking) can be paid using only their cellphone number. Before making a payment, ask your beneficiary to confirm that they have verified their cellphone number with us.

Any Capitec Bank client with a verified cellphone number (i.e. they have registered for SMS Update, Mobile Banking or Internet banking) can be paid using only their cellphone number. Before making a payment, ask your beneficiary to confirm that they have verified their cellphone number with us.

We can't be held liable for incorrect payments, nor can we reverse payments after they have been processed. You need to ensure that the cellphone number is correct before making a payment. A confirmation screen will be presented to you during the transaction to confirm that the details are correct before entering your Mobile Banking PIN.

There is no monthly subscription fee for Mobile Banking. Balance enquiries, transfers to your own linked accounts and viewing your last electricity token purchased are FREE. Payments to other Capitec Bank clients, and money in or money out SMSs, after registering for SMS Update on Mobile Banking, will be charged for. View our rates and fees.

Yes. The following daily transaction limits apply:

• Prepaid airtime up to R300
• Prepaid electricity up to R10 000 (depending on your vendor)
• Capitec Bank client payments up to R3000

This is a safety mechanism to protect your account from unauthorised access. You have a maximum of 5 attempts before your Mobile Banking PIN is blocked. If your Mobile Banking PIN is blocked by accident, visit your nearest branch to reset your Mobile Banking PIN.

You can only view the last electricity token that you bought.

The multi-loan was discontinued on 27 February 2016 and has been replaced by the credit facility. Visit your nearest branch to see if you qualify for up to R5 000.

We use direct airtime top-up, which means that the cellphone number you choose will be topped up directly without the need for vouchers. For the person receiving the airtime, the whole transaction is simple and no action is required of them. They will get an SMS from us confirming that their cellphone was topped up and the amount of the top-up.

We currently support 8ta, Cell C, MTN and Vodacom for direct airtime top-up.

We use direct airtime top-up, which means that voucher-based amounts don't apply. The airtime amounts have been carefully chosen for the convenience of all our clients.

It'll be displayed on your cellphone screen and will also be sent to you by SMS.

Call Client Care and suspend access to the service. Then contact your service provider to confirm what the issue is and restore your cellular service. You will then need to visit your nearest Capitec Bank branch to reactivate Mobile Banking. Click here for Mobile Banking safety tips and information.

For technical reasons beyond our control, Mobile Banking can only be used within the borders of South Africa.

Credit offered at discounted interest rate over an extended term, that you can use to pay for a need. You can only apply through one of our partners from their website. If you qualify and your credit is approved, the money will be paid directly to the relevant partner for you.

• Enjoy a discounted interest rate
• Repay your credit over a longer term
• No need to visit a branch, apply online and complete your application within 48 hours
• The credit is paid directly to the partner, so no further payments need to be made

The term and amount that you could qualify for is based on your personal credit profile, salary details and affordability:

• If you get paid monthly you could qualify for up to R250 000
• If you get paid weekly you could qualify for up to R50 000
• If you get paid fortnightly you could qualify for up to R12 000

To apply, you must be 18 years or older and have valid South African ID document/smart ID card. The credit assessment will be based on our credit granting rules and your personal credit profile and affordability. You may also need to provide:

• Your latest 3 consecutive salary slips
• A bank statement showing your latest 3 consecutive salary deposits (only if your salary is not paid into your Capitec account)
• No proof of residential address is needed; however, you may be asked to provide supporting documents to complete your application

Follow the link on the partner's website and complete 4 easy steps to see how much you could qualify for.

No, you do not have to be a Capitec client to apply.

You can't use this type of credit to settle an existing loan. But if the existing loan reflects on the credit bureau and you qualify for either a Capitec term loan or access facility, it can be settled with the proceeds.

You will need:

• A standard invoice or quote from one of our listed partners, not older than 30 days
• Valid South African ID document/smart ID card (Must be 18 years or older. If your name and/or surname differs from your identification document, a marriage certificate, divorce court order or name change letter will be required.)
• Your latest 3 consecutive salary slips
• A bank statement showing your latest 3 consecutive salary deposits (only if your salary is not paid into your Capitec account)
• No proof of residential address is needed; however, you may be asked to provide supporting documents to complete your application

The interest rate for which you qualify for is based on your personal credit profile, salary details and affordability. Credit is offered at a discounted interest rate, which means you'll pay less interest compared to any of our other credit products. Once you've taken credit with us, you can view your interest rate on your statement or agreement.

There could be various reasons as to why your credit application was declined and it could vary from client to client. 

The most common decline reasons are: 

• Affordability – you do not meet the minimum affordability criteria
• Low credit score – when our standard credit scoring model indicates that the credit score for your application is below the minimum required
• You are under debt administration. Once you are under debt administration, Capitec is not allowed to enter into a credit agreement with you
• One or more of your Capitec accounts have been handed over to an external debt collector previously due to non-payment

We unfortunately cannot provide you with credit while you’re engaged in the debt review process. Only once you have fully paid up your accounts and the debt counsellor has issued you with a clearance certificate, will you be able to apply for credit again.

No, you cannot apply for credit if you are blacklisted.

Your credit score is determined by your credit profile. Below are some guidelines on how to build and maintain a good credit score:

• If you are used to paying for everything in cash, it would be a good idea to open some credit facilities in order to demonstrate good credit behaviour
• Make sure you pay your accounts on time, every time. Don’t skip payments – even if you pay double the next month, it will negatively affect your credit profile
• Don’t be tempted by easy credit. Avoid 'loan sharks' and 'pay day' loans
• Every credit check on your profile is tracked and too many checks will reduce your score – so be mindful of applying for credit everywhere you go
• Make sure you complete any credit application carefully so there are no errors on your credit profile
• If you think you may not be able to pay your loan or account, contact your credit provider to discuss repayment options. Don’t ignore the problem

We encourage you to download our free Money Guide to get tips and learn more about how to manage your money.

A low credit score can be improved by:

• Ensuring that any arrear accounts are brought up to date, and that all defaulted accounts are settled in full. Contact each creditor, if need be, and try to arrange a suitable payment arrangement which would allow you to settle the accounts
• Ensuring that all your remaining accounts are paid on time each month and avoid new credit applications
• It is important to avoid quick, 'pay day' loans as this will reflect on your credit profile and contribute to a lower credit rating
• Once you have done the above, wait for at least 3 – 6 months, maintaining good payment behaviour – for your credit rating to improve before you apply for credit again

This is credit for specific need, offered at a discounted interest rate and over an extended term. You can only apply through one of our partners from their website. If you qualify and your credit is approved, the money will be paid directly to the relevant partner for you. A term loan or personal loan can be used for various needs and the money is paid into the client’s bank account on approval, but you won't receive a discounted interest rate or an extended term.

You can apply online directly from the relevant partner's website. Some partner's will also display a QR code in-store that you can scan to apply online, right then and there. Complete 4 easy steps to see if you qualify. If you do, one of our consultants will contact you within 48 hours to complete your application. You can't apply at a Capitec branch.

Once your application has been approved, you just have to approve your DebiCheck debit order and then the money will be paid directly to the partner.

Yes, the money will be paid directly to the partner using the bank account details provided on the invoice.

The interest rate for which you qualify for is based on your personal credit profile and affordability. Credit is offered at a discounted interest rate, which means you'll pay less interest compared to any of our other credit products. Once you've taken credit with us, you can view your interest rate on your statement or agreement.

Yes, you can visit Capitec Home Loans (www.capitechomeloans.co.za) to apply online

You can visit Capitec Home Loans (www.capitechomeloans.co.za) to apply online or visit your nearest Capitec branch.

SA Home Loans is a mortgage finance provider. Their aim is to offer the best in every service associated with being a home loan provider. Capitec Home Loans is brought to you by SA Home Loans. Capitec Bank originates the application on behalf of SA Home Loans, while SA Home Loans assesses and approves the credit application.

No, Capitec Home Loans is in association with and funded by SA Home Loans

The maximum home loan amount on offer for permanently employed clients is R5 million and R3.9 million for self-employed clients.

Anyone between the ages of 18 – 60 years old, who is permanently employed or self-employed, has a good credit record and is not under debt counselling could qualify for a Capitec home loan. The home loan amount you qualify for will be based on your personalised risk profile, credit profile and affordability.

Note: There are specific requirements for foreigners (non-South African citizens):

• The home loan amount issued may not exceed 50% of the purchase price of the property
• The buyer must obtain consent from the Reserve Bank prior to the transaction being finalised. The application to the Reserve Bank can only be handled by an appointed dealer which includes the commercial banks
• Proof must be provided that the funds for the deposit come from the country of origin. This can be done by the attorneys involved in the property transfer
• A statement of foreign assets and liabilities must also be made available

Before you start shopping around, you can use the Capitec Home Loans affordability calculator to get a detailed breakdown of what we may be able to offer you. Remember that the affordability calculator provides you with an estimate, but the final offer is subject to a full risk, affordability and credit assessment.

No, you do not have to be a Capitec client to apply for a Capitec home loan.

Yes, we may be able to offer you a more competitive interest rate on your home loan if you move to Capitec. A full risk, affordability and credit assessment will be done based on your personalised profile to determine whether you qualify.

We can assist with the process of financing a property if it’s for investment purposes, but the maximum loan offered will only be up to 80% of the value of the property. In other words, if the property value is R1 million, you will have to pay a 20% deposit of R200 000 upfront. Capitec Home Loans will then assist with financing the balance.

As a general rule, the monthly bond repayment amount may not exceed 30% of your gross monthly income.

If you switch to Capitec Home Loans, we may be able to offer you a more competitive interest rate on your home loan.

If you move your bond and pay a lower interest rate and monthly instalment, you could free up some money in your monthly budget. You can use the cash on projects such as home improvements.

Other possible benefits include:

• Access to any additional value in your property (known as equity – a once-off cash amount you could get out)
• Use any equity you receive to reduce your short-term debt, do home improvements or towards education
• You don't have to worry about paying new bond or home loan registration fees upfront – these costs can be financed as part of your Capitec home loan
• Moving your bond is a simple process – completing the application online will take you under 5 minutes and we’ll take care of all the paperwork

Email these documents to Info@capitechomeloans.co.za after submitting your application:

Permanently employed (for both applicants, if applicable)

• Latest 3 months' salary slips
• Latest stamped 3 months' personal bank statements
• Copy of SA ID document
• Copy of marriage certificate or antenuptial contract (ANC) (if applicable)
• Copy of the signed offer to purchase agreement
• Personal assets & liabilities statement for loan amounts over R2.5 million

Self-employed (for both applicants, if applicable)

• Proof of income: Letter of drawings from an accountant (Latest stamped 6 months' personal bank statements
• Personal assets and liabilities statement
• Latest stamped 6 months' business account bank statements
• Latest 2 years' annual financial statements
• Where annual financial statements are older than 6 months to date, current management accounts not older than 2 months signed by the applicant and accountant must be provided in addition to the annual financial statements
• Copy of SA ID document
• Copy of marriage certificate or antenuptial contract (ANC) (if applicable)
• Copy of registration documents or trust deed
• Copy of the signed offer to purchase agreement

To increase your chances of approval ensure that you:

• Have all your documents ready and available to submit, such as salary slips, bank statements or up-to-date financials if you are self-employed (see full list of documents needed to apply here)
• Used the Capitec Home Loans affordability calculator to work out how much you could qualify for before applying
• Have taken into account all the added costs that come with home ownership. You must also be able to afford the monthly municipal rates and utilities, homeowner's cover and bond protection insurance. Capitec Home Loans will also have to take these expenses into account when calculating your affordability, and not just the actual bond repayment
• Made provision to pay a deposit on your home loan if you’re able to
• Have funds available to pay the transfer fees and bond costs (you will see an estimation of these costs when you use the Capitec Home Loans affordability calculator to see how much you could qualify for)
• Also provided your spouse or partner's income details in your application. When applying for a joint home loan with a spouse or partner, it is preferable to provide the income details for both applicants – even if the home loan instalment will be paid by only one of the applicants. This will give your home loan provider the ability to accurately work out your household affordability

Provided accurate and up-to-date information on your application form

If you received a ‘provisional yes’ offer after submitting your online application, you'll receive an SMS notification with your application reference number. You can visit Capitec Home Loans and use the reference number and your SA ID number to track your application.

• Once your application is submitted, you can visit Capitec Home Loans to track your application using your SA ID number and the reference number sent to you
• You can speak to your dedicated property finance consultant (whose details will be provided to you) at any time
• You can call us on 0861 200 300 or email Info@capitechomeloans.co.zaif you have any questions or queries

Once you complete your online application, you will receive a reference number to track your application online. You'll also receive the details of a dedicated property finance consultant who will help you with your application, and keep you informed throughout the process. You will need to send all the required documents to your dedicated consultant, who will contact you within 1 business day

No, your application is still subject to a risk, affordability and credit assessment which will determine the final result. You can track the progress of your application online using your reference number.

The interest rate you qualify for on your home loan is based on your perceived lending risk, deposit amount and credit rating

• Capitec Home Loans in association with SA Home Loans offers standard flexible interest rates and a home loan term of up to 360 months/30 years
• This gives you the option to repay your bond over a term that you are comfortable with
• Reducing the term of your home loan can significantly reduce the amount of interest you repay on your bond
• All of the options and information mentioned above will be explained to you in detail by your dedicated property finance consultant

The interest rate you qualify for is largely based on your risk profile. So the lower your perceived lending risk, the lower the interest rate could be, and vice versa.

Other common factors taken into consideration when calculating your home loan interest rate includes the deposit amount you’re able to pay and your credit rating. For example, the bigger the deposit you pay on a property, the lower the home loan interest rate will be. 100% loans for example, don’t require a deposit but attract a higher interest rate. A similar principle applies to your credit rating – the higher your credit score, the lower your interest rate could be.

A discounted interest rate may be available to qualifying government employees. If you're a government employee and choose to make use of the Government Employee Housing Scheme (GEHS) stop order to SA Home Loans, a discount will be guaranteed.

Once you have applied, your dedicated property finance consultant will explain the terms and conditions to you in detail. You can call us on 0861 200 300 or email Info@capitechomeloans.co.za if you have any questions or queries.

It’s important to understand the full cost implications of buying property. The estimated costs of buying a home include a number of once-off fees, many of which are legal or administrative costs, for which you need to be financially prepared.

Taxes and fees you can expect to pay when buying a property include:

Transfer duty

This is the government tax levied for transferring a property from a seller’s name to a buyer’s name. This percentage amount is paid directly to a transferring attorney, who is then responsible for paying it across to the South African Revenue Services (SARS), on the buyer’s behalf, before the transfer of the property goes through. No property transfer will be recognised until this fee is paid to the state.

The transfer duty amount you’ll be expected to pay depends on the purchase price of the property. There’s no transfer duty paid on properties of R1 million or less, for example; different tax thresholds then apply to the transfer of properties of more than R1 million, calculated according to the price range into which the property falls.

Conveyancing costs

Conveyancing attorneys are paid a fee for registering and transferring a title deed into a buyer’s name. This fee amount is determined on a sliding scale, based on the value of the property.

Bond registration

You can expect to pay a once-off fee to the Deeds Office for the legal registration of your home loan. This fee is a fixed amount based on the amount of your home loan and is paid to the Deeds Office before the registration of your bond. Your bond will have to be registered at the same time as the seller’s bond is cancelled and the transferred is registered with the Deeds Office.

Postage and sundries

The registering (bond) attorney will charge you a small fee for the postage of all necessary documents (i.e. to you, the Deeds Office, estate agent etc.) to register the property in your name.

Home loan initiation fees

There are some administrative setup fees involved in processing your home loan application. This amount is paid on registration of your bond and is often added to your outstanding home loan balance.

Once you’re a homeowner, there are also regular monthly costs to consider that you may not have paid if you were renting:

• Municipal rates, water and electricity costs
• Insurance costs like homeowner's cover and bond protection insurance
• Property maintenance costs and repairs

All new Capitec home loans automatically qualify for up to 40% discount on the bond registration costs. If you have an existing home loan and are switching your bond to Capitec Home Loans, you'll automatically qualify for a discount of up to 50% on the bond registration costs.

Note: Tariff rates are subject to change. These are recalculated and published after the national budget each year.

If you switch your existing home loan from another credit provider, you'll be charged cancellation fees by your provider. This is to cancel the loan with them before registering your home loan with Capitec Home Loans. 

The minimum home loan amount will be determined by your household income and the property options available to you. Use the affordability calculator on capitechomeloans.co.za see how much you could qualify for.

No you cannot, because Capitec Home Loans is brought to you in association with SA Home Loans. Capitec Bank originates the application on behalf of SA Home Loans. SA Home Loans assess and approves the credit application.

A registered formal document that provides proof/confirmation that someone is the owner of a property.

A formal written document from the buyer to the seller offering to buy the property at a certain price. The process is usually facilitated by an estate agent who provides the document to the buyer and seller to sign.

Loan to value (LTV) is the amount borrowed against an asset, represented as a percentage of the current (i.e. marked to market) value of the asset. Paying a deposit decreases the LTV.

Example 1:

Purchase price of the property = R1 million

Loan required = R1 million

LTV = 100%

Example 2:

Purchase price of the property = R1 million

Loan required = R800 000

Deposit amount = R200 000

LTV = 80%

There could be various decline reasons which may vary from client to client.

The most common decline reasons are:  

• Low credit score: When the Capitec Home Loans' credit scoring model indicates that the credit score for the application is below the minimum required
• Loan to value: When the home loan deposit amount provided is too low for the given purchase price
• Repayment to income: The applicant’s income is not sufficient for the home loan amount required

No, unfortunately we’re unable to assist you with a home loan if you’re under debt review, debt administration or debt counselling. Only once you’ve paid up your accounts in full and the debt counsellor has issued you with a clearance certificate, will you be able to apply for a home loan.

No, unfortunately we're unable to assist you with a home loan if you’ve been blacklisted. Only once you’ve paid up your accounts in full and your blacklisted status has been removed from the credit bureaus, will you be able to apply for a home loan.

Your credit score is determined by your credit profile. Below are some guidelines to build and maintain a good credit score:

• If you’re used to paying for everything in cash, it’s a good idea to open some credit facilities to show good credit behaviour
• Make sure you pay your accounts on time, every time. Don’t skip payments – even if you pay double the next month, it will negatively affect your credit profile
• Don’t be tempted by easy credit. Avoid loan sharks and “pay day” loans
• Every credit check on your profile is noted and too many checks will reduce your score – so don’t apply for credit everywhere you go
• Make sure you fill out your credit applications carefully, so there are no errors on your profile

If you think you may not be able to pay your loan or account, contact your credit provider to discuss repayment options. Don’t ignore the problem

A low credit score can be improved by following these steps:

• Ensure that any arrear accounts are brought up to date, and that all defaulted accounts are settled in full. Contact each creditor, if need be, and try to arrange a suitable payment arrangement which would allow you to settle the accounts
• Ensure that all your remaining accounts are paid on time each month and avoid making new credit applications
• Don’t take out any quick, “pay day” loans as this will reflect on your credit profile and contribute to a lower rating
• Once you’ve done the above, wait for at least 3 – 6 months – maintaining your good payment behaviour – in order for your credit rating to improve before you apply for a home loan

The policyholder can add up to 21 dependants on the one funeral plan.

The policyholder can have a maximum of 2 beneficiaries.

If you have more than one spouse, the additional spouses can be covered as extended family members.

You can cover up to 8 children at any one time. Any additional children (more than 8) can be added as extended family members.

You can cover up to 4 parents at any one time. Any additional parents can be added as extended family members.

Any additional spouses, children (more than 8) and parents (more than 4) can be added as extended family members. You can also add grandparents and great-grandparents, brothers and sisters (including in-laws), uncles and aunts, nephews and nieces, first cousins, grandchildren and great-grandchildren.

Certain of your spouse's close family members can also be added as extended family members.

An extended family member must have some form of close family relationship with the policyholder, and this relationship must be in place when the policyholder takes out the cover.

The policyholder/main life assured must have a minimum cover of R5 000 on the funeral plan.

Cover starts as soon as the funeral plan is signed by the policyholder.

By having all dependants on one plan, the policyholder pays only one policy fee per month. Monthly premiums are also generally more affordable if you have one funeral plan instead of multiple plans.

If all the required documents are provided, the death claim cover amount will be paid out within 24 hours.

The claim will not be paid if all the required documents are not provided, if the type of death is natural and within the waiting period (and evidence to have the waiting period waived is not provided), if the claim is deemed to be fraudulent, or if the date of death is after the policy has lapsed or been cancelled.

We will not pay a claim if it is as a direct or indirect result of unlawful and criminal Acts (where a Life Assured dies due to participation in any unlawful or criminal act), active participation in war, invasion, acts of foreign enemies, hostilities, illegal strikes, warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising or riot, military or usurped power.

All clients with an active Global One account qualify for Live Better.

There are no costs or fees involved in accessing benefits or participating in Live Better.

If you’re an existing client with an active Global One account, you can simply open the new Capitec Bank app and follow the prompts to accept the Live Better Agreement, or accept the Live Better Agreement in branch. This will activate your Live Better savings account for you to start receiving Live Better benefits. New clients will automatically get a LBSA when opening their Global One account.

The Live Better savings account is part of the bigger Live Better programme. Your automatic savings are transferred into your Live Better savings account. You can then either leave the money to grow with higher interest or transfer it to your main transactional savings account to use whenever you need it.

• No subscription or fees
• You earn a higher interest rate
• You cannot manually transfer money into the Live Better savings account – it can only be funded through the Live Better partner benefits and automatic savings tools
• Money in the Live Better savings account can be transferred to your main transactional savings account, flexible and multiple-deposit fixed savings accounts
• Your benefits will not expire.

You will get upfront discounts by purchasing at our Live Better benefits partners. You can also choose to activate automatic savings tools like Round-up and Interest Sweep to fund your Live Better savings account based on your day-to-day transactions.

These are savings tools that help you fund your Live Better savings account by doing the saving for you. By switching on Round-up you automatically save a little every time you spend, and with Interest Sweep you automatically supercharge your interest and savings without any effort!  

You can switch your automatic savings On or Off whenever you want on the app or at a branch. You can also change your Round-up amount to suit your personal needs and preferences.

With Round-up, you use your small change to consistently grow your savings. Each purchase made from any of your selected Global One accounts can be rounded up to the nearest R2, R5 or R10. The difference is automatically calculated (posting date as it appears on the bank statement); added up daily; deducted from your main transactional savings account then transferred into your Live Better savings account daily, once the transaction has cleared.

Example:

Round-up amount selected: Nearest R10

Purchase amount: R42

Round-up difference transferred from main transactional savings account: R8

The round-up value will reflect daily, once the transaction has cleared.

TAKE NOTE: If you switch on Round-up on your credit card account and make a credit card purchase, the round-up value will be calculated and transferred from your main transactional savings account and not your credit card account. Only the credit purchase amount will be deducted from the credit card account as per normal.

All card machine, scan to pay and online shopping transactions will be considered for Round-up.

The Round-up amount for each purchase is calculated in multiples of the option (R2, R5 or R10) you select.

Round-up is set to R2:

• Any purchase amount of exactly R2, R4, R6, R10, R12, R20, etc. will result in R0.00 Round-up.
• Any purchase amount in between these values will result in a minimum of R0.01 to maximum of R1.99 Round-up per purchase.
• If you purchase for R52.50, the nearest R2 value is R54. R54 - R52.50 = R1.50 Round-up.
• A purchase of R53.99 = R0.01 Round-up.
• A purchase of R53.00 = R1.00 Round up.

Round-up is set to R5:

• Any purchase amount of exactly R5, R10, R15, R20, etc. will result in R0.00 Round-up.
• Any purchase amount between these values will result in a minimum of R0.01 and maximum of R4.99 Round-up per purchase.
• If you purchase for R56.00, the nearest R5 value is R60. R60 - R56 = R4 Round-up.
• Purchase of R54.99 = R0.01 Round-up.

Round-up is set to R10:

• Any purchase amount of exactly R10, R20, R30, R100, etc. will result in R0.00 Round-up.
• Any purchase amount in between these values will result in a minimum of R0.01 and maximum of R9.99 Round-up per purchase.
• If you purchase for R52.50, the nearest R10 value is R60. R60 - R52.50 = R7.50
• Purchase of R59.99 = R0.01 Round-up.
• Purchase of R55.00 = R5.00 Round up.

All card-based purchases qualify for Round-up. This includes card machine, scan to pay and online shopping purchases.

Round-up excludes:

• ATM transactions
• Cash backs at tills – the cash back amount will be excluded from the round-up calculation
• Debit orders
• EFTs
• Transactions using the app or *120*3279#

If there are not enough funds available in your main transactional savings account after the purchases for the day are cleared, the round-up transaction will fail due to insufficient funds and it will not be reprocessed once more funds become available. Your main transactional savings account will therefore not be in a negative as a result of a Round-up transfer.

NOTE: Your LBSA can be left with a negative balance if there has been a cash back reversal due to you returning an item purchased from a benefits partner and there was insufficient funds available in your LBSA at the time of the benefit reversal.

At the end of each month, any interest you already earned in your main transactional savings account will be transferred to your Live Better savings account, where you earn even higher interest. If Interest Sweep is deactivated or you don’t have a LBSA, the interest earned on your main transactional savings account will remain there as per normal.

You can get upfront discounts every time you spend at our benefits partners.

Discounts are earned at the time of purchase as a reduction in price when you use your Capitec card or account to transact at a Live Better benefits partner. The full details of all current partner benefits are available on our website.

No, you cannot deactivate participation at a specific partner.

There’s no need to jump through any hoops or build up points – you get savings simply for being a Capitec client with an activated Live Better savings account.

The LBSA is not a transactional account, which means that outstanding loan repayments and debit orders cannot be deducted from your LBSA. You can transfer the funds in your LBSA to your main transactional savings account, flexible and multiple deposit fixed term accounts at any time using the app, USSD (*120*3279#) or visit your nearest branch.

We will notify you of any of the following on various communication channels, including our app and website:

• New benefits partners
• New ways to earn benefits
• Terminations or changes to partnership agreements or offerings
• Special benefit campaigns
• Your benefits earned after a designated period

There will be no Money In/Money Out notifications for your Live Better savings account, but you can view all your qualifying transactions on our app.

You can call our 24hr Client Care Centre on 0860 10 20 43 with any questions or queries. You can also read more about Live Better here or on our app.

The Live Better savings account is part of the Global One offering. You will not be able to close your Live Better savings account on its own, without closing your Global One account. Should you close your Global One account, your Live Better savings account will also be closed as per the usual account closure procedures.

Any benefits present in the Live Better savings account will be transferred to your main savings account and any benefits not paid into the Live Better savings account will be forfeited.

In order to receive the benefit of 2% cash back on selected items in store, you will need to activate your Live Better Savings account and pay with a Capitec card (debit or credit) or scan to pay (if available in-store).

Activate using any one of these methods:

• Existing clients with an active Global One account can follow the prompts in the new App to accept the Live Better Agreement, or accept the Live Better Agreement in Branch.
• This will activate their Live Better Savings account for them to receive the Live Better benefits.
• New clients automatically get the Live Better Savings Account when opening a Global One account.

Pay with your Capitec card (debit or credit) or scan to pay (if available in-store) at a Dis-Chem or Baby City store to get 2% cash back on selected items.

In-store cash back excludes:

• Baby formula
• Baby feeding accessories
• Wicode payments
• Gift card payments
• Dis-chem Benefit card redemptions
• Plastic bags
• Prescription medication

No, you must activate your Live Better Savings account before you start accumulating cash back.

Benefits are paid monthly into your Live Better Savings account as per the Live Better benefit payment terms and conditions

No, cash back will never expire

1. Open the Capitec Bank App
2. Tap “Transact” on the tab bar
3. Tap “Transfer money”
4. Select the “To account”, enter the amount to be transferred and a description, if needed. Tap “Transfer”
5. Tap “Done” to return to the Live Better Savings Account transaction history or Transfer again to make another transfer from the Live Better Savings Account.

1. Open the Capitec Bank App
2. Tap “Live Better Savings”
3. Tap “Options” in the top right side of the screen
4. Tap “Account details”
5. The Live Better Savings Account Details will be displayed here

No - You can only swipe one Dis-Chem Benefit card per transaction to earn additional rewards (as per the Dis-Chem Loyalty Ts and Cs).

You will only receive the Capitec Live Better cash back benefit if you pay for transaction with your Capitec Card (debit or credit).

Simply activate your Live Better Savings Account and pay with your Capitec card (debit or credit) at a Dis-Chem or Baby City store to earn 2% back. As an additional benefit if you swipe your Dis-Chem Benefit card you will also earn 1.5% back in rewards on your Dis-Chem Benefit card.

For any benefit queries or questions contact Capitec client care on 0860 10 20 43 or via email on clientcare@capitecbank.co.za.

Alternatively queries or questions can be sent to the Dis-Chem support desk via email on careline@dischem.co.za or call 0860 347 243.

You can ask a Shell service champion for a card at any participating Shell service station in South Africa.

You can register using any one of these methods:

• USSD: dial *120*7368# and follow the prompts.
  Standard USSD rates apply. When using USSD, you must use your own phone to register as the cellphone number used to register will be linked to the card
• QR code: scan the QR code at the back of the V+ card. This will take you to the registration page
• Online: visit v-plus.co.za and follow the steps
• Telephone: call the Help desk on 031 001 3390

Swipe your registered V+ card and pay with your Capitec card or scan to pay at participating Shell service stations to get 20c per litre cash back on fuel (fuel
transaction) and 0.5% cash back on selected items in-store at Shell Select (non-fuel transaction). (This excludes tobacco, phone cards, lubricants, car wash
and municipal services.)

No, you must register your V+ card before you start accumulating cash back.

Yes, your cash back will expire 12 months from the date of issue.

No, cash withdrawals cannot be made from the V+ card.

When you swipe your V+ card for a fuel transaction, the service champion will let you know how much cash back you have available to use. Your previous balance will also reflect on your receipt. The new balance for fuel or non-fuel transactions will only update on the system after 5 minutes.

Alternatively, you can check your cash back balance anytime when you:

• Dial *120*7368#
• Scan the QR code on the back of your card and follow the prompts
• Log into your account on v-plus.co.za
• Call the Help desk on 031 001 3390

Before you can spend your cash back for the first time, you must set a PIN for your V+ card.

Simply:

• Visit v-plus.co.za
• Log in or register using your V+ card number and cellphone number
• Go to Manage cards
• Set your PIN

You can then spend your cash back on fuel or anything you need at Shell Select when you swipe your V+ card and enter your PIN.

No, you do not get cash back when spending the cash back you accumulated on your card.

You can have up to 3 active cards linked to your account. These should be registered with the same ID number and cellphone number.

All cards have the same ability to get and spend cash back, so you can't limit spending to one card only. This means:

• Because all cards are linked to one account, the cash back accumulated on each separate card is displayed as one total amount
• You can't allocate cash back to specific cards only
• You can't choose only one card to spend the cash back with
• As long as you have the V+ card PIN, you can use any of your registered cards to spend your accumulated cash back

If you need more than 3 cards linked to your account, contact the Shell Help desk for assistance on 031 001 3390.

No, you can only swipe one card per transaction.

You get 20c per litre of fuel cash back when you swipe your registered V+ card and pay with your Capitec card or scan to pay. You only get 15c per litre cash
back on fuel if you swipe your registered V+ card without paying with a Capitec card.

Contact the Shell Help desk on 031 001 3390 and they will change it for you.

You can call the Shell Help desk on 031 001 3390, Monday – Friday 8:30am – 3:45pm.

Following Capitec’s acquisition of Mercantile Bank, business owners can now get a specialised range of secure and user-friendly business and commercial banking products and services. Mercantile’s niche approach to business and commercial banking allows them to tailor their solutions to suit the market’s unique and evolving needs.

As a business owner, you can look forward to transparent pricing, as well as skilled and experienced business banking teams that are committed to solution-driven service excellence across all operations.

In addition to above the following business services are offered by Capitec:

• Card machines for traders, retailers, and wholesalers allowing businesses to accept all debit, credit, chip and charge cards

Our branch code (also known as a clearing code) for electronic transactions or Internet banking is 470010.

Our branches are conveniently located nationwide near main commuter routes and in shopping malls. Use our branch locator to find your nearest branch.

It may be because we recently updated our product references. For the latest references, see our product/service reference guide.

The National Credit Act (NCA) is a piece of legislation that came into effect on 1 June 2007 to guard against overindebtedness and unscrupulous lending. The NCA also regulates the way in which credit is marketed to protect you from abusive marketing practices. We’re a registered credit provider and all our credit products are NCA-compliant. Please remember this when approaching all credit providers.

The failure of both institutions came about as a result of a lack of confidence by corporate depositors who held large deposits with these banks. They withdrew their money, causing the institutions to experience a shortage of cash, which is used to repay depositors their money. The lack of confidence by corporate depositors was caused by concern that the banks were granting loans that they wouldn’t be able to recover.

We apply conservative credit policies to ensure that loans are collectible. We also apply very conservative cash management and cash supply management policies. We have a very large portion of long-term contracted funding from large institutions to ensure that our cash supply cannot be negatively influenced by short-term market sentiment. We've successfully and comfortably managed one local bank crisis in 2001 and the international bank crisis in 2008.

We do offer a credit card. Find out more about our credit card features, rates and fees on the credit cards page.

We offer a home loan up to R5 million over 240 months with SA Home loans. Visit any of our ​Gauteng branches or ​selected KwaZulu-Natal and Western Cape branches and speak to a service consultant.

For vehicles and anything else for that matter, we offer unsecured credit ​​up to R250 000​ over 84 months. This means that you do not need to use assets (like a house) to get the money. You can use this credit for anything you choose. It’s your decision as to how you spend this money – home renovations, a new car, education or anything else without any asset as security.

We have over 690 branches nationwide – a number which is always increasing. They’re conveniently situated near main commuter routes and in malls.

We have more than 930 ATMs at our branches and more than 2 400 ATMs inside other businesses. Saswitch connectivity gives you further access to more than 12 000 additional ATMs nationwide. Remember that you pay a fixed fee at these other ATMs no matter how much you draw.

We also have agreements with selected retailers allowing you to draw cash at their tills for even less than it costs at an ATM! Alternatively, you can register for Remote Banking so you can manage your money anywhere, anytime with your cellphone or the Internet.